Beeston, LS11 £12.82 per hour Monday to Thursday: 8:30am - 5:00pm | Friday: 8:30am - 4:30pm Temporary Ongoing Contract We are currently recruiting for a Customer Care Coordinator to join a busy and supportive team. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys resolving issues and delivering a first-class customer experience. Key Responsibilities Managing customer queries and complaints in a professional and timely manner Coordinating remedial works and ensuring completion within agreed timescales Liaising with site managers, subcontractors and suppliers to schedule repairs and maintenance Ensuring labour and materials are available before works commence Contacting customers after completion to ensure satisfaction and maintain excellent service standards Producing and maintaining accurate customer care records and documentation Monitoring subcontractor performance and escalating concerns where necessary Supporting customer meetings with management teams when required Maintaining organised filing and administration systems Identifying recurring issues and helping implement long-term solutions Ensuring effective communication between customers, contractors and internal teams About You Previous experience in customer service, customer care or administration Excellent communication and organisation skills Ability to manage multiple tasks and prioritise workload effectively Confident using Microsoft Office and internal systems Strong problem-solving skills with a customer-focused approachApply below with your CV! RG Setsquare is acting as an Employment Business in relation to this vacancy
Customer Service in Leeds employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
