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For Companies At a Glance
- Tasks: Resolve customer complaints and enhance service experiences.
- Company: Dynamic client based in Sittingbourne with a focus on customer satisfaction.
- Benefits: Competitive hourly rate, hybrid working options, and valuable experience.
- Other info: Temporary role with potential for growth and development.
- Why this job: Make a real difference by improving customer experiences and learning opportunities.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 55000 - 60000 £ per year.
Are you in search of a temporary yet fulfilling role? We are thrilled to offer an exciting position for our client based in Sittingbourne who are looking to appoint a Complaints Resolution Lead for 3 months ongoing, at the rate of £26.86 per hour umbrella.
Job responsibilities
The role:
Reporting to the Complaints Resolution Manager, you will be responsible for resolving customer complaints. You will deliver a great complaints experience in line with regulatory standards. As a Complaint Lead, you will play a key role in identifying and sharing learning opportunities for service improvement.
The location:
You will be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you will be doing:
- Deliver a great complaints experience in line with the Housing Ombudsman’s and regulatory code.
- Provide a customer-focused responsive service for residents/customers you assist with a complaint.
- Reviewing, investigating, and responding to all concerns raised in a way that is positive and helpful, maximising early resolution of issues, minimising further problems for customers, and keeping customers always updated.
- Handle all aspects including service requests, stage one and two complaints, Housing Ombudsman cases, MP and Counsellor Enquiries.
- Manage customer expectations.
Complaints Resolution Lead in Kent employer: RG Setsquare
Contact Detail:
RG Setsquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Lead in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Complaints Resolution Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for complaints resolution roles and practice your responses. We want you to shine when discussing how you can deliver a great complaints experience.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complaints in the past. Highlight your ability to maximise early resolution and keep customers updated. This will set you apart from the competition!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Resolution Lead in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Resolution Lead role. Highlight your experience in resolving customer complaints and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about delivering a great complaints experience, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively handled customer concerns in the past.
Highlight Problem-Solving Abilities: As a Complaints Resolution Lead, you'll need to tackle issues head-on. In your application, share specific instances where you've identified problems and implemented solutions. We love seeing candidates who can think on their feet and improve service delivery!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Complaints Resolution Lead. Familiarise yourself with the Housing Ombudsman’s regulatory standards and think about how your past experiences align with these requirements.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle challenging situations effectively.
✨Emphasise Customer Focus
Demonstrate your commitment to delivering a great customer experience. Be ready to discuss how you prioritise customer needs and manage expectations, especially when dealing with sensitive issues or complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to service improvement and how they measure success in complaints resolution. This shows you're proactive and genuinely interested in contributing to their team.