At a Glance
- Tasks: Support responsive repairs and manage customer enquiries in a dynamic housing environment.
- Company: Join a leading housing organisation in Southeast England.
- Benefits: Competitive pay, weekly payments, and a supportive team culture.
- Other info: Enjoy a structured work schedule with opportunities for career advancement.
- Why this job: Make a difference in people's homes while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 13.82 - 13.82 £ per hour.
We're looking for a Repairs Officer.
Location: Greater London, Southeast England, W5
Pay rate: £13.82 ph PAYE/ £17.98 ph Umbrella (Paid on a weekly basis)
Role Details:
- Mon-Fri 9am - 5pm, 1-hour unpaid break
- Hours: 35hrs per week
Responsibilities:
- Use first line diagnostic abilities and thorough understanding of repairs processes to provide effective support functions in responsive repairs for the operational businesses.
- Recognise work that falls outside of responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff.
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Address customer enquiries and concerns, ensuring all updates and interactions are recorded on the systems.
- Own and administer all marketplace activity associated with quote review, acceptance and oversight.
- Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment.
- Work with all stakeholders and contractors to ensure all KPI's are met, managing competency in line with business requirements.
Hiring ASAP - Repairs Officer employer: RG Setsquare
Join a dynamic team as a Repairs Officer in Southeast England, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering opportunities for skill development and career advancement. With competitive pay and a commitment to excellence in housing repairs, we ensure that our employees feel valued and empowered to make a meaningful impact in the community.
We think you need these skills to ace Hiring ASAP - Repairs Officer
First Line Diagnostic Abilities
Understanding of Repairs Processes
Escalation Management
Internal Systems Oversight
Customer Service Skills
Record Keeping
Quote Review and Acceptance
