At a Glance
- Tasks: Coordinate helpdesk operations and manage job delivery for engineers.
- Company: Join a dynamic Facilities Maintenance team in Edinburgh's City Centre.
- Benefits: Earn £12.90 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the backbone of service delivery and enhance your organisational skills.
- Qualifications: Experience in service delivery or contact centres and strong IT skills.
The predicted salary is between 20000 - 25000 £ per year.
The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers. This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.
Main Duties
- To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, the customer or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager.
What we are looking for
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Helpdesk Co-Ordinator employer: RG Setsquare
Join our dynamic Facilities Maintenance team in the heart of Edinburgh, where we prioritise employee growth and a supportive work culture. As a Helpdesk Co-ordinator, you'll enjoy flexible part-time hours, competitive pay, and the opportunity to enhance your skills in a collaborative environment that values your contributions. We are committed to providing a rewarding experience that not only meets your professional aspirations but also fosters a sense of community within our landmark building.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities maintenance sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk coordination. Think about how you would handle scheduling conflicts or follow-ups on incomplete jobs, and be ready to share your experiences.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common helpdesk software and tools. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Helpdesk Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service delivery or contact centres. We want to see how your skills match the Helpdesk Co-ordinator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your strong IT skills and communication abilities, and how they’ll help us deliver top-notch service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect in the role. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you brush up on your experience in service delivery or contact centres. Be ready to share specific examples of how you've managed job allocations and optimised productivity in previous roles. This will show that you understand the demands of the Helpdesk Co-ordinator position.
✨Show Off Your IT Skills
Since strong IT skills are a must for this role, be prepared to discuss the systems you've used in the past. If you have experience with job management software or any relevant IT tools, mention them! It’ll demonstrate your capability to handle the technical aspects of the job.
✨Communicate Clearly
This role requires excellent communication skills, so practice articulating your thoughts clearly and positively. Think about how you would explain complex information simply, as you'll need to do this when dealing with engineers and customers alike.
✨Be Proactive
During the interview, highlight your ability to follow up on incomplete jobs and escalate issues promptly. Share examples of how you've taken initiative in past roles to ensure smooth operations. This will show that you're not just reactive but also proactive in your approach.
