At a Glance
- Tasks: Deliver top-notch customer service across various channels and resolve enquiries efficiently.
- Company: Respected social housing organisation based in Glasgow.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth in the social housing sector.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: 1 year of front-line customer service experience and strong communication skills.
We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience.
Key Responsibilities:
- Deliver excellent customer service and manage enquiries across all areas of the organisation
- Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour
- Provide reception cover and support digital channels
- Take ownership of enquiries to resolve issues efficiently and reduce customer effort
- Liaise with internal teams and external agencies to ensure timely resolution
- Maintain accurate records and fully utilise customer management software
Requirements:
- Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment
- Excellent verbal and written communication skills
- Strong organisational skills and ability to prioritise effectively
- Customer-focused, proactive, and resilient
- Proficient in Microsoft Office
Desirable:
- Experience in social housing or housing management
- Knowledge of the Scottish social housing sector and relevant regulations
- Customer or housing-related qualifications
Only candidates with relevant experience should apply.
Customer Service advisor in Glasgow employer: RG Setsquare
Join a respected social housing organisation in Glasgow, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a meaningful impact in the community while enjoying flexible part-time hours. With opportunities for training and development, you'll be empowered to enhance your skills and advance your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service advisor in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re in social housing. This will help you tailor your approach and show them you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries across various channels, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show you understand the challenges in customer service, especially in social housing. This will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since this role involves various communication channels, make sure your written application reflects your excellent verbal and written skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in a social housing organisation. Familiarise yourself with common enquiries and issues that might arise, such as repairs and tenancy management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You could even prepare examples of how you've handled customer queries in the past. This will not only showcase your skills but also give the interviewer confidence in your ability to communicate effectively across various channels.
✨Be Customer-Focused
During the interview, emphasise your customer-centric approach. Share specific instances where you went above and beyond to resolve a customer's issue or improve their experience. This will highlight your proactive nature and resilience, which are essential traits for a Customer Service Advisor.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the organisation's approach to customer service or how they handle specific challenges in the social housing sector. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
