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- Tasks: Lead a dynamic team in managing repairs and maintenance for 13,000 properties.
- Company: A leading housing association based in Tunbridge Wells.
- Benefits: Competitive salary of £81,149 plus benefits and career development opportunities.
- Why this job: Make a real difference in community living while developing your leadership skills.
- Qualifications: Degree level education and CIH qualification preferred; strong Microsoft Office skills required.
- Other info: Join a supportive environment focused on employee empowerment and community engagement.
I am currently working with a Housing association based in Tunbridge Wells, overseeing 13,000 properties across the South East and Kent, specialising in repairs and maintenance. They are looking for a General Manager to join the team, specialising in managing and controlling all operations cost-effectively and efficiently, whilst managing and running smoothly a team of up to 80 people.
The Duties of this role are:
- Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework.
- Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets.
- Develop and maintain processes for continual improvement.
- Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices.
- Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment.
- Encourage a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience.
- Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets.
- Create a network of contracts across various disciplines.
- Maintain and develop effective relationships, being an effective communicator at all levels.
- Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services.
- Be proactive and energetic, seeking to get things done while dealing with a variety of tasks and wide-ranging responsibilities and accountability.
- Promote social responsibility and community engagement, working closely with colleagues to understand resident and community priorities.
- Provide solutions in situations involving the new and unexpected - overcome problems as well as provide direction for others.
- Actively engage with and support the resident engagement framework, working with colleagues and residents to review and continuously improve services, including attending a range of resident meetings/events.
- Ensure that works to mitigate any issues before they become complaints. Where complaints do arise, ensure the team responds in line with Housing Ombudsman requirements and policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes.
- Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job.
Other Key responsibilities include financial responsibility for approximately £11.5m, skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service, and ensuring value for money by reviewing sub-contractors' contracts to retain, manage and ensure compliance.
Education & Qualifications Needed:
- CIH qualification in Managing Housing Maintenance or equivalent (Desirable).
- Educated to degree level, or equivalent (Desirable).
- Competent user of Microsoft Office packages (Outlook, Word, and Excel).
The Salary for this role is £81,149 + Benefits.
If you are interested in this role and want to find out more information, please email or call.
General Manager-Social Housing- Repairs And Maintenance employer: RG Setsquare
Contact Detail:
RG Setsquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager-Social Housing- Repairs And Maintenance
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who might know someone at the housing association. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script. Think about how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re keen on the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace General Manager-Social Housing- Repairs And Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in managing teams and operations, especially in repairs and maintenance. We want to see how you’ve maximised performance and resident satisfaction in your previous roles.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've motivated teams in the past. We’re looking for someone who can create a culture of empowerment and continual improvement, so share examples that demonstrate this.
Highlight Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of Health & Safety regulations and any relevant experience you have. We need to know you can ensure timely delivery of operational requirements while adhering to best practices.
Engage with Our Values: Take a moment to reflect on our commitment to community engagement and customer experience. In your application, let us know how you’ve previously engaged with residents or communities and how you plan to continue this in the role. Apply through our website to join us!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you understand the ins and outs of social housing, especially repairs and maintenance. Brush up on relevant legislation, compliance standards, and best practices. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team of up to 80 people. Prepare examples of how you've successfully managed teams in the past, focusing on motivation, empowerment, and performance improvement. Highlight your ability to create a positive workplace culture.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with complaints or improving resident satisfaction. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, challenges, and community engagement strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
