At a Glance
- Tasks: Lead housing management services and mentor a dedicated team.
- Company: Respected Housing Association in the beautiful Highlands.
- Benefits: Hybrid working, 35-hour week, and genuine career progression.
- Other info: Join a forward-thinking organisation with excellent support from senior leadership.
- Why this job: Make a real impact on tenants and communities while shaping services.
- Qualifications: Experience in social housing and strong leadership skills.
Are you an experienced Senior Housing Officer looking for the opportunity to progress into a leadership role? Perhaps you're already managing complex tenancy issues, mentoring colleagues, leading projects, handling escalated complaints, or supporting management with service delivery. If you're ready to take the next step in your housing career, this could be the opportunity you've been waiting for.
We're working with a respected Housing Association in the Highlands to recruit a Housing Management Operations Lead. This is a fantastic opportunity to join a forward-thinking organisation where you'll play a key role in shaping services, leading a team, and making a genuine difference to tenants and communities.
The Opportunity
Reporting directly to the Director of Business Transformation & Housing Management, you'll take responsibility for the day-to-day leadership and delivery of housing management services. You'll oversee key service areas including:
- Tenancy Management
- Allocations
- Estate Management
- Income Management
- Tenancy Sustainment
- Tenant Engagement
- Anti-Social Behaviour Management
- Customer Service and Complaints
This role offers the perfect blend of operational leadership and strategic involvement, giving you the opportunity to influence service improvements while remaining connected to frontline housing delivery.
Why Apply?
- Genuine progression opportunity for Senior Housing Officers
- Hybrid working arrangement (approximately 5 days in the office per fortnight)
- 35-hour working week
- Opportunity to work closely with senior leadership
- Influence service improvement and organisational strategy
- Lead and develop an established housing team
- Make a real impact on customer experience and service delivery
What We're Looking For
We're keen to speak with experienced housing professionals who have:
- A strong background within social housing or housing association environments
- Experience managing complex tenancy and housing management issues
- Excellent knowledge of housing legislation and regulatory requirements
- Strong communication and stakeholder management skills
- Experience supporting, mentoring or leading teams
- A passion for delivering excellent customer-focused housing services
Previous management experience would be advantageous, but we are equally interested in ambitious Senior Housing Officers who are ready to take the next step into a leadership position.
Location
Fort William. Hybrid working available.
Interested?
If you're a Senior Housing Officer looking for a genuine career progression opportunity, we'd love to hear from you. Apply today or contact Laura McCormick for a confidential discussion.
Housing Management Operations Lead in Fort William employer: RG Setsquare
Join a respected Housing Association in the stunning Highlands, where your leadership will directly impact tenants and communities. With a commitment to employee growth, a hybrid working model, and a supportive work culture, this role offers you the chance to shape housing services while enjoying a balanced 35-hour work week. Embrace the opportunity to lead a dedicated team and influence strategic improvements in a forward-thinking organisation that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Operations Lead in Fort William
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for leadership roles. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and best practices. Be ready to discuss how you've handled complex tenancy issues and led teams in the past. Show them you’re the perfect fit for the Housing Management Operations Lead role!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values and career goals. Check out our website for openings that excite you, and tailor your approach to each one. We want to help you find the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the organisation.
We think you need these skills to ace Housing Management Operations Lead in Fort William
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex tenancy issues and leading teams. We want to see how your background aligns with the role of Housing Management Operations Lead!
Showcase Your Leadership Skills:Don’t hold back on sharing examples of how you've mentored colleagues or handled escalated complaints. We’re looking for someone who can lead a team effectively, so let us know how you’ve done that in the past.
Highlight Your Knowledge:Be sure to mention your understanding of housing legislation and regulatory requirements. This is crucial for the role, and we want to see that you’re up to date with the latest in housing management.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this fantastic opportunity!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and regulatory requirements. Being able to discuss these confidently will show that you're not just experienced, but also well-informed and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed complex tenancy issues or mentored colleagues in the past. Highlighting your leadership experience will demonstrate that you're ready for this step up and can handle the responsibilities of the role.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the organisation's approach to tenant engagement and service improvement. This shows your genuine interest in making a difference.
✨Be Yourself
While it's important to be professional, let your personality shine through. The interviewers are looking for someone who fits into their forward-thinking culture, so don’t be afraid to show your passion for delivering excellent customer-focused housing services.
