At a Glance
- Tasks: Assist customers with their queries during out-of-hours shifts.
- Company: Join a leading housing organisation committed to equality.
- Benefits: Earn £16.50 per hour with flexible shifts and training provided.
- Other info: Opportunity for permanent role based on performance.
- Why this job: Perfect for those seeking part-time work with a supportive team.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 33000 - 35000 £ per year.
A leading housing organisation is looking for up to 3 Call Centre Officers to work out of hours on a rota basis only (PM) starting 20 April. The role will be office based until work‑from‑home sign‑off is achieved.
Work Schedule
- Two‑Week Rota
- Week 1: Monday (online only); Tuesday – Friday (online only on Mon, Thu, Fri); Saturday – Sunday Off; one‑hour break on Saturday and Sunday.
- Week 2: Monday – Friday Off; Saturday – Sunday (online only on Sat and Sun). No breaks listed.
Role training will be provided.
Employment Details
- Length of Employment: Indeterminate, with potential for a permanent role based on performance and behaviours.
- All equipment will be provided.
- No parking available.
Compensation
- Pay rate: £16.50 PAYE per hour.
Contact
Feel free to contact Ashley Diamond by email for further information.
Equality Statement
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Essex employer: RG Setsquare
Eden Brown is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With flexible shifts and comprehensive training provided, this role as an Out-of-Hours Call Centre Advisor allows you to balance work and personal life while contributing to a leading housing organisation dedicated to equality and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Essex
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Research the company and understand their values, especially around equality and community support. This will help us show that you're not just a good fit for the job, but also for the team.
✨Tip Number 2
Practice common call centre scenarios! Think about how you'd handle difficult customers or unexpected situations. We want to see that you can think on your feet and keep calm under pressure, which is key for an Out-of-Hours Call Centre Advisor.
✨Tip Number 3
Don’t forget to highlight your flexibility during the interview. With the rota system in place, showing that you’re adaptable and ready to work those PM shifts will definitely give you an edge. We love candidates who are ready to jump in when needed!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team. Let’s get you that job!
We think you need these skills to ace Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience for the Call Centre Officer role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Out-of-Hours role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Follow the Application Instructions:When applying, make sure to follow our application process closely. We appreciate attention to detail, so double-check that you’ve included all required documents and information before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at RG Setsquare
✨Know the Role Inside Out
Make sure you understand what being an Out-of-Hours Call Centre Advisor entails. Familiarise yourself with the responsibilities, especially working on a rota basis and handling calls during PM hours. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Think about the types of calls you might receive during out-of-hours shifts. Prepare examples of how you would handle difficult situations or customer complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Flexibility
Since the role involves flexible shifts, be ready to discuss your availability and willingness to adapt to the rota. Highlight any previous experience where you've had to adjust your schedule or work outside of typical hours, as this will show you're a good fit for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you're engaged and eager to learn more about the company and your potential future there.
