At a Glance
- Tasks: Provide outstanding customer service and assist with housing queries over phone and digital channels.
- Company: Leading housing organisation focused on excellent customer service.
- Benefits: Paid training, flexible shifts, and a supportive team environment.
- Other info: Office-based role with potential for remote work after training.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication and problem-solving skills required.
The predicted salary is between 12 - 15 € per hour.
A leading housing organisation is looking for up to 3 Call Centre Officers to work out of hours on a rota basis only (PM) from:
- WEEK 1: MON (Apply online only); TUE OFF; WED OFF; THU (Apply online only); FRI (Apply online only); SAT OFF; SUN OFF
- WEEK 2: MON OFF; TUE (Apply online only); WED (Apply online only); THU OFF; FRI OFF; SAT (Apply online only); SUN (Apply online only)
There will be a 1 hr break on Sat and Sun to be based in a busy contact centre in Chelmsford to start on the 20th April. Start date for these roles is the 24th June and is non-negotiable due to training taking place in the first 2 weeks. If you are not available to start on this date, work the shifts required and are not available to attend the training, please do not apply. Training will be paid.
Please be aware these roles will be office based until you pass your working from home sign off which can take a couple of months at least.
As one of our Customer Service Advisors, you will be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role, you will be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem-solving skills are essential. Our focus is on finding a great service to our customers.
Customer Service Advisor (Call Centre) Out of hours in Essex employer: RG Setsquare
As a leading housing organisation, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. Our Customer Service Advisors enjoy comprehensive training, competitive pay, and the opportunity for career advancement within a dynamic environment in Chelmsford. Join us to make a meaningful impact in the community while benefiting from flexible working arrangements and a strong emphasis on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Call Centre) Out of hours in Essex
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions about problem-solving and communication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to provide top-notch customer service.
We think you need these skills to ace Customer Service Advisor (Call Centre) Out of hours in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Show Your Passion:Let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond for customers in the past. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RG Setsquare
✨Know Your Shift Rota
Make sure you’re familiar with the shift rota mentioned in the job description. Being able to discuss your availability confidently shows that you’re organised and ready to commit to the role.
✨Brush Up on Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Be ready to share these during the interview!
✨Familiarise Yourself with Housing Queries
Do a bit of research on common housing issues and repairs. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by practising how you would handle various customer service scenarios. Think about how you would approach a difficult customer or a complex housing query, as this will showcase your problem-solving skills.
