At a Glance
- Tasks: Coordinate helpdesk operations and manage job allocations for engineers.
- Company: Join a dynamic Facilities Maintenance team in a landmark Edinburgh building.
- Benefits: Earn £12.90 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the backbone of service delivery and enhance your organisational skills.
- Qualifications: Experience in service delivery or contact centres and strong IT skills required.
The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers.
This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.
Main Duties:- To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, the customer or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager.
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
If available please apply with your CV today.
Helpdesk Co-Ordinator in Edinburgh employer: RG Setsquare
Join our dynamic Facilities Maintenance team in the heart of Edinburgh, where we prioritise employee well-being and professional growth. As a Helpdesk Co-ordinator, you'll enjoy a supportive work culture that values communication and collaboration, alongside competitive pay and flexible part-time hours. We are committed to providing our employees with opportunities for development and a chance to make a meaningful impact in a landmark building.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-Ordinator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities maintenance field or related industries. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk coordination. We suggest role-playing with a friend to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your IT skills! If you’ve worked with specific systems or software, be ready to discuss them in detail. Highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Helpdesk Co-Ordinator in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Co-ordinator role. Highlight your previous experience in service delivery or contact centres, and showcase your strong IT skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role requires a high level of communication, don’t shy away from demonstrating your ability to provide clear and positive information. Use examples in your application that show how you've effectively communicated in past roles.
Be Detail-Oriented:As a Helpdesk Co-ordinator, attention to detail is key. When filling out your application, ensure all job-related information is accurate and well-organised. This will reflect your ability to manage tasks efficiently, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team in Edinburgh!
How to prepare for a job interview at RG Setsquare
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Co-ordinator role. Familiarise yourself with the main duties listed in the job description, such as scheduling works and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since strong IT skills are a must for this role, be prepared to discuss your experience with relevant software and systems. Bring examples of how you've used technology to improve service delivery or manage tasks efficiently. This will highlight your capability to handle the technical aspects of the job.
✨Communicate Clearly and Positively
As a Helpdesk Co-ordinator, communication is key. Practice articulating your thoughts clearly and positively during the interview. Use examples from your past experiences where you successfully communicated with team members or clients, especially in challenging situations. This will showcase your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to service delivery and how they support their staff.
