At a Glance
- Tasks: Lead and inspire a busy Helpdesk team to deliver top-notch customer service.
- Company: Join a dynamic company focused on operational success and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
We are recruiting for a Team Manager to lead a busy Helpdesk team, ensuring the efficient delivery of planned maintenance, reactive works, and customer service activities.
You'll be responsible for managing team performance, maintaining service standards, and supporting operational success.
Key Responsibilities
- Lead, motivate, and develop a Helpdesk team.
- Monitor performance, quality, attendance, and productivity.
- Deliver coaching, training, and performance reviews.
- Manage rotas, holiday approvals, and resource planning.
- Ensure PPMs, reactive works, and additional jobs are completed efficiently.
- Support recruitment, inductions, and employee relations activities.
- Build strong relationships with customers and internal stakeholders.
- Promote a high standard of customer service.
- Ensure compliance with Health & Safety procedures and company policies.
About You
- Previous experience managing or supervising a team.
- Strong communication and people management skills.
- Customer-focused with excellent organisational abilities.
- Able to work in a fast-paced environment and manage multiple priorities.
- Experience within Helpdesk, Facilities Management, Scheduling, Service Desk, or Maintenance environments is desirable.
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Customer Service Manager employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
