Contract Manager
Start Date: ASAP
Working Hours: Monday - Friday (Apply online only) (flexible work timings)
Location: Waxlow Road, Harlesden, London, NW10
Our client is one of the UK's leading facilities management and professional services companies, delivering integrated solutions across cleaning, security, engineering, maintenance, energy, and workplace services. We are committed to creating better places to work, live, and visit through exceptional service delivery and innovation.
Responsibilities
- Ensure that contracts are run safely and efficiently to the required standard. Liaise with clients and monitor site operations.
- Complete auditing and reporting showing non-conformance and remedial action taken.
- Ensure continuity of Service Levels and all reactive tasks closed.
- Work additional to specification is agreed with client, documented, actioned and costs recovered.
- Investigate and rectify clients complaints and concerns swiftly. Record actions.
- Assess hazards and risks prior to work commencing.
- Manage contracts in line with specification.
- Produce monthly KPI reports.
- Maintain site management in line with the specification and contract.
- Ensure full conformance with Workplace.
- Maintain financial performance of the contract.
- Maintain high standards of conduct and performance.
- Ensure work matches the specification and customer expectations.
- Portray a quality company image by site-based staff.
- Support staff to work together and uphold company values.
- Agree with Regional Manager on a Personal Development Plan.
Additional Responsibilities
- Hold client meetings at least once per week to discuss services provided.
- Ensure all daily, weekly and periodic sign‑off sheets are completed and stored in line with client requirements.
- Complete monthly Q‑Audits on time.
- Review failed audit scores and implement performance improvement plans.
- Ensure QHSE compliance site-wide, working closely with regional team.
- Respond to all reactive tasks within agreed KPIs.
- Identify and agree one‑offs and additional requirements with clients/customers, complete a once‑off sales order.
- Handle customer complaints or concerns within 24 hours.
- Observe all client and company statutory fire and safety regulations and promote good safety habits. Follow Live safe principles.
