At a Glance
- Tasks: Manage contracts efficiently, ensuring high service standards and client satisfaction.
- Company: Join a leading facilities management company dedicated to innovation and exceptional service.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal development.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact by improving workplace environments and client relationships.
- Qualifications: Experience in contract management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Start Date: ASAP
Working Hours: Monday - Friday (flexible work timings)
Location: Waxlow Road, Harlesden, London, NW10
Our client is one of the UK's leading facilities management and professional services companies, delivering integrated solutions across cleaning, security, engineering, maintenance, energy, and workplace services. We are committed to creating better places to work, live, and visit through exceptional service delivery and innovation.
Responsibilities
- Ensure that contracts are run safely and efficiently to the required standard.
- Liaise with clients and monitor site operations.
- Complete auditing and reporting showing non-conformance and remedial action taken.
- Ensure continuity of Service Levels and all reactive tasks closed.
- Work additional to specification is agreed with client, documented, actioned and costs recovered.
- Investigate and rectify clients complaints and concerns swiftly. Record actions.
- Assess hazards and risks prior to work commencing.
- Manage contracts in line with specification.
- Produce monthly KPI reports.
- Maintain site management in line with the specification and contract.
- Ensure full conformance with Workplace.
- Maintain financial performance of the contract.
- Maintain high standards of conduct and performance.
- Ensure work matches the specification and customer expectations.
- Portray a quality company image by site-based staff.
- Support staff to work together and uphold company values.
- Agree with Regional Manager on a Personal Development Plan.
Additional Responsibilities
- Hold client meetings at least once per week to discuss services provided.
- Ensure all daily, weekly and periodic sign‑off sheets are completed and stored in line with client requirements.
- Complete monthly Q‑Audits on time.
- Review failed audit scores and implement performance improvement plans.
- Ensure QHSE compliance site-wide, working closely with regional team.
- Respond to all reactive tasks within agreed KPIs.
- Identify and agree one‑offs and additional requirements with clients/customers, complete a once‑off sales order.
- Handle customer complaints or concerns within 24 hours.
- Observe all client and company statutory fire and safety regulations and promote good safety habits.
- Follow Live safe principles.
Contract Manager. Job in Wembley LilyLifestyle Jobs employer: RG Setsquare
As a leading facilities management and professional services company, we pride ourselves on fostering a dynamic work environment in Harlesden, London, where innovation and exceptional service delivery are at the forefront. Our flexible working hours and commitment to employee development ensure that our Contract Managers not only excel in their roles but also grow professionally within a supportive culture that values teamwork and high standards. Join us to be part of a company that is dedicated to creating better places to work, live, and visit.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager. Job in Wembley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with contract management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and innovation. This way, you can show them how your skills align perfectly with their mission during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing contracts and client relations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Manager. Job in Wembley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight relevant experience in facilities management and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with client relations and contract management, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you've improved service levels or managed contracts effectively. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at RG Setsquare
✨Know Your Contracts
Familiarise yourself with different types of contracts and their management. Be ready to discuss how you’ve ensured compliance and efficiency in past roles, as this will show your understanding of the responsibilities outlined in the job description.
✨Demonstrate Client Liaison Skills
Prepare examples of how you've successfully liaised with clients in previous positions. Highlight your ability to handle complaints and concerns swiftly, as well as how you maintain strong relationships while ensuring service levels are met.
✨Showcase Your Auditing Experience
Be prepared to talk about your experience with auditing and reporting. Discuss specific instances where you identified non-conformance and implemented remedial actions, as this aligns directly with the role's requirements.
✨Emphasise Team Collaboration
Since the role involves supporting staff and upholding company values, think of examples where you’ve fostered teamwork and collaboration. This will demonstrate your ability to maintain high standards of conduct and performance within a team setting.
