At a Glance
- Tasks: Investigate and resolve resident complaints while ensuring fair and timely resolutions.
- Company: Join a supportive team focused on positive complaint-handling culture.
- Benefits: Earn £20.51 per hour, with paid travel and potential hotel accommodation.
- Other info: Temporary role with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while working remotely.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 20.51 - 20.51 £ per hour.
Are you in search of a temporary yet fulfilling role? We are thrilled to offer an exciting position based in Essex looking for remote complaints investigators for 3 months ongoing, at the rate of £20.51 per hour umbrella. Training will be in Ealing for 2 days - Travel will be paid. If you are travelling a significant distance, a hotel may be provided.
Job responsibilities:
- To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code.
- The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents.
Key Responsibilities:
- Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
- Work closely with internal teams and external contractors to gather evidence and resolve complaints.
- Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
- Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
- Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
About you:
Experience: Proven experience ...
Complaints Investigator (Remote) employer: RG Setsquare
Join a dynamic and supportive team as a Complaints Investigator, where your contributions will directly impact the lives of residents in Essex. Our remote work culture promotes flexibility and work-life balance, while offering comprehensive training and travel support to ensure you feel equipped and valued. With a strong focus on employee growth and a commitment to fostering positive relationships, we provide an environment where your skills can flourish and make a meaningful difference.
