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- Tasks: Oversee housing repairs, ensuring quality and efficiency in service delivery.
- Company: Join a leading housing organisation committed to community welfare.
- Benefits: Competitive pay, weekly payments, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in residents' lives through effective repair management.
- Qualifications: Experience in administration, customer service, and understanding of housing regulations.
The predicted salary is between 22 - 22 £ per hour.
We're looking for a Repairs Officer, Level 3.
Sector: Housing
Location: London
Pay rate is £19.54 PAYE / £25.84 Umbrella. Paid on a weekly basis.
Role Details:
- Mon-Fri 9am - 5pm, 1-hour unpaid break
- Hours: 35hrs per week
Responsibilities:
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Work with all stakeholders and contractors to ensure all KPIs are met, managing competency in line with Building Safety legislation.
- Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment.
- Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.
- Support the team with regular cost and quality audits for all aspects of repair works.
- Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
- Follow up with residents to ensure satisfaction with completed repairs.
- Provide a review and rating for all completed jobs.
- Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring.
- Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance.
Skills and Experience:
- Experience of developing and running administrative systems and processes.
- Financial understanding of SOR codes and quote variation.
- Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents.
- Experience in working in a customer service environment.
- Experience of providing performance monitoring and commentary against business targets.
- Experience working to meet key performance indicators.
- Good understanding of the relevant legislation, statutory and regulatory requirements.
- Good spoken and written English.
- Effective IT skills including basic/intermediate MS Office skills.
Please click apply to register your interest or call our Rgsetsquare London office.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Housing Repairs Officer Level 3 in City of London employer: RG Setsquare
Contact Detail:
RG Setsquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Officer Level 3 in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of building safety legislation and customer service best practices. We want you to shine when discussing how you can meet KPIs and ensure a positive repair journey for residents.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re the perfect fit for the Repairs Officer role!
We think you need these skills to ace Housing Repairs Officer Level 3 in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Officer role. Highlight relevant experience and skills that match the job description, like your understanding of building safety legislation and customer service experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples from your past work that demonstrate your ability to manage repairs and interact with customers effectively.
Showcase Your IT Skills: Since the role requires good IT skills, don’t forget to mention your proficiency in MS Office and any other relevant software. If you have experience with administrative systems, make sure to highlight that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and relevant legislation. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any specific systems or processes that might be used in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with residents, be prepared to discuss your experience in customer service. Think of examples where you've successfully resolved issues or improved customer satisfaction, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing contractor requests or ensuring repairs are completed to a high standard. Practise articulating your thought process and decision-making skills in these scenarios.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.