At a Glance
- Tasks: Investigate and resolve resident complaints, ensuring fair and timely resolutions.
- Company: Join a supportive team focused on positive complaint-handling culture.
- Benefits: Earn £20.51 per hour, with paid travel and potential hotel stay for training.
- Other info: Temporary role for 3 months with opportunities for growth.
- Why this job: Make a real difference in residents' lives while working remotely.
- Qualifications: Experience in customer service or contact centre roles preferred.
Are you in search of a temporary yet fulfilling role? We're thrilled to offer an exciting position based in Essex looking for remote complaints investigators for 3 months ongoing, at the rate of £20.51 per hour umbrella. Training will be in Ealing for 2 days - Travel will be paid. If you are travelling a significant distance, a hotel may be provided.
Job Responsibilities:
- To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code.
- Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
- Work closely with internal teams and external contractors to gather evidence and resolve complaints.
- Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
- Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
- Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
About you:
- Proven experience in a similar role within a contact centre or customer service environment.
- Experience in a social housing or similar public sector service environment (preferred).
Should your skills match the above please send through your updated CV.
Complaints Investigator (Remote) in City of London employer: RG Setsquare
Eden Brown is an excellent employer, offering a supportive and dynamic work environment for Complaints Investigators. With a focus on employee growth and development, we provide comprehensive training and the opportunity to work remotely, ensuring a healthy work-life balance. Our commitment to fostering strong relationships with residents and maintaining compliance with industry standards makes this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator (Remote) in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RG Setsquare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RG Setsquare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Investigator (Remote) in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RG Setsquare.
How to prepare for a job interview at RG Setsquare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RG Setsquare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RG Setsquare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
