At a Glance
- Tasks: Provide top-notch after-sales service for new home residents and manage defects.
- Company: Join a dynamic team in the heart of London focused on customer satisfaction.
- Benefits: Earn £21.27 per hour plus potential £500 monthly commission, with hybrid working options.
- Other info: Temporary role with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in staircasing and a passion for excellent customer service.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in the city of London who are looking to appoint an After Sales Officer for 3 months ongoing, at the rate of £21.27 per hour Paye.
Job Responsibilities:
- To provide an effective and customer-focused after-sales service for residents following the handover of new homes.
- The After Sales Officer will manage defects and warranty issues, liaise with contractors and developers, monitor performance, and ensure residents receive a high-quality service throughout the defects liability period.
- You must have staircasing experience.
- Commission - £500 per month by hitting targets that are set on a monthly basis.
- Hybrid - 2-3 days in the office. Non-negotiable - Tues Weds every week - Every other week they need to be in 3 days (3rd day your choice).
Customer Service & Resident Support:
- Act as the primary point of contact for residents regarding defects and aftercare issues.
- Respond to enquiries, complaints, and service requests in a professional and timely manner.
- Provide residents with information on defect reporting processes, warranties, and maintenance responsibilities.
- Ensure excellent customer service standards are maintained at all times.
Defects Management:
- Log, track, and manage reported defects through to resolution.
- Assess defect reports and determine responsibility under warranties, defects liability periods, or maintenance agreements.
- Coordinate inspections and arrange remedial works with contractors, developers, and consultants.
- Monitor outstanding defects and ensure timely completion of works.
- Escalate complex or recurring issues where appropriate.
Contractor & Stakeholder Liaison:
- Build effective working relationships with developers, contractors, consultants, and internal teams.
- Monitor contractor performance against agreed service levels.
- Attend site meetings and inspections as required.
- Challenge poor performance and ensure corrective action is implemented.
Administration & Reporting:
- Maintain accurate records of defects, correspondence, inspections, and completed works.
- Produce regular reports on defects, customer satisfaction, contractor performance, and key performance indicators.
- Manage after-sales databases and case management systems.
- Support the preparation of performance reports for senior management.
Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
After Sales Consultant - Housing in City of London employer: RG Setsquare
Join a dynamic team in the heart of London as an After Sales Consultant, where your contributions directly enhance the living experience for residents. With a strong focus on customer service and professional development, we offer a supportive work culture that values collaboration and excellence. Enjoy the flexibility of a hybrid working model, competitive pay, and the opportunity to earn commission while making a meaningful impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Consultant - Housing in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for roles. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to after-sales service and defects management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your staircasing experience! Make sure to highlight this in conversations and during interviews, as it’s a key requirement for the After Sales Consultant role. Be ready to discuss specific examples of how you've handled similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure you put your best foot forward!
We think you need these skills to ace After Sales Consultant - Housing in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the After Sales Consultant role. Highlight your staircasing experience and any relevant customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled defects management or customer support in the past.
Showcase Your Communication Skills:As an After Sales Consultant, communication is key. In your application, demonstrate your ability to liaise with residents and contractors effectively. We love candidates who can convey information clearly and professionally!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you’ve got!
How to prepare for a job interview at RG Setsquare
✨Know Your Stuff
Make sure you understand the role of an After Sales Consultant inside out. Familiarise yourself with after-sales processes, defect management, and customer service standards. Being able to discuss specific scenarios or experiences related to staircasing will show that you're the right fit for the job.
✨Showcase Your Communication Skills
As this role involves liaising with residents, contractors, and developers, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. This will highlight your ability to maintain excellent customer service standards.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would handle defects and warranty issues. Think of specific instances where you've successfully resolved similar problems. This will showcase your critical thinking and ability to manage defects through to resolution, which is key for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
