We're Hiring: Account Director – Healthcare 📊👔🏥 📍 London 💷 £75,000 – £85,000 per annum + Benefits 🕒 Full-Time | Permanent | 40 Hours per Week 🏢 Facilities Management | Healthcare | Hospital FM | Account Management | Senior Leadership We are recruiting for an experienced Account Director – Healthcare to take overall responsibility for the successful delivery, commercial performance and strategic development of a major healthcare Facilities Management account in London. 🏥 This is a senior strategic leadership position for an established Facilities Management professional with significant experience within healthcare, hospital or complex FM environments. 👔 The successful candidate will provide strategic and operational leadership across the account, working closely with senior healthcare stakeholders while leading large, multi-disciplinary teams and ensuring facilities management services are delivered safely, compliantly and to the highest possible standards. 📈 The role will provide significant autonomy to shape account strategy, drive service excellence, develop senior stakeholder relationships and identify opportunities for continuous improvement and commercial growth. 👔 Responsibilities & Duties • 🏥 Take overall accountability for the strategic and operational performance of a major healthcare FM account. • 📈 Develop and deliver a long-term account strategy aligned with client objectives, operational requirements and service expectations. • 👔 Provide visible and effective senior leadership across the entire account. • 🤝 Build, maintain and develop strong relationships with senior hospital stakeholders, including executive-level contacts. • 📞 Act as the senior point of contact and escalation for operational, commercial and client-related matters. • 👥 Lead, inspire and develop large multi-disciplinary operational teams across the account. • 🎯 Establish clear objectives, expectations and performance standards across the operational structure. • 💷 Take full ownership of P&L performance, budgets, financial controls and commercial outcomes. • 📊 Monitor financial performance and ensure the account operates in line with agreed commercial objectives. • 📈 Identify opportunities for account growth, additional services, operational efficiencies and commercial development. • 💡 Develop and implement initiatives that improve service quality, efficiency, productivity and customer experience. • 🔄 Drive continuous improvement, innovation and service transformation across the FM operation. • 📋 Ensure all contractual obligations, KPIs, SLAs and performance requirements are consistently achieved. • 📊 Use operational performance data, reporting and analytics to identify trends, risks and improvement opportunities. • 🧠 Translate performance information into effective strategic and operational decisions. • 🛡️ Ensure robust Health & Safety, quality, compliance and risk management standards are maintained across the account. • 🏥 Maintain a strong understanding of the patient-critical nature of the healthcare environment and its impact on FM service delivery. • 🚨 Provide senior leadership during operational incidents, service failures, critical events and escalated issues. • 🤝 Develop a strong culture of collaboration, accountability, engagement and customer service. • 🌟 Promote a culture of service excellence and continuous improvement throughout the account. • 👥 Support workforce planning, succession planning, talent development and leadership capability. • 🎓 Coach and develop senior operational managers to maximise performance and engagement. • 🏢 Ensure resources, people and service delivery remain aligned with operational requirements and stakeholder expectations. • 🔄 Lead and support operational change, transformation and improvement programmes. • 📑 Ensure effective account governance, reporting and performance management processes are maintained. • 🔍 Identify operational and commercial risks and ensure appropriate mitigation strategies are implemented. • 📋 Ensure all contractual, statutory and regulatory requirements are understood and effectively managed. • 🦺 Maintain a strong focus on Health & Safety leadership across all areas of service delivery. • 📊 Review account performance against agreed KPIs, SLAs and financial targets. • 💷 Identify opportunities to improve financial performance while protecting service quality and compliance. • 🗣️ Prepare and deliver high-quality management information, presentations and performance reports. • 🎤 Present account performance, strategic plans and improvement initiatives to senior stakeholders. • 🤝 Work collaboratively with internal leadership, commercial, finance, HR, compliance and operational teams. • 🏆 Drive consistent standards of operational excellence across all areas of the account. • 🌱 Promote innovation, sustainability, efficiency and best practice across the Facilities Management operation. • 🔐 Ensure appropriate governance, controls and assurance processes are maintained. • 📝 Ensure actions arising from audits, inspections, performance reviews and stakeholder feedback are effectively managed. • 🛠️ Support mobilisation, transition, transformation and service improvement activity where required. • 🏥 Ensure FM services support the safe and effective operation of a complex hospital environment. • 🛠️ Undertake other reasonable duties appropriate to the seniority and responsibilities of the role. 👤 Requirements • 👔 Proven experience as an Account Director, Account Manager, Operations Director or senior Facilities Management leader within a healthcare environment. • 🏥 Strong experience working within a hospital, NHS, private healthcare or similarly complex healthcare environment. • 🏢 Proven experience managing large and complex Facilities Management contracts. • 👥 Significant experience leading large, multi-disciplinary operational teams. • 🧠 Detailed understanding of the challenges associated with delivering FM services within a patient-critical and highly regulated environment. • 💷 Strong commercial awareness with demonstrable experience of P&L ownership and budget management. • 📈 Proven track record of account growth, commercial development and delivering financial performance. • 📊 Strong understanding of contractual performance, KPIs, SLAs and account governance. • 🤝 Excellent senior stakeholder management skills. • 👔 Confidence communicating and influencing at executive and board level. • 📈 Proven experience delivering operational improvements, service transformation and continuous improvement programmes. • 🏆 Demonstrable track record of achieving high levels of client satisfaction and service performance. • 🛡️ Strong Health & Safety leadership experience. • 📚 Good understanding of UK Health & Safety legislation and compliance requirements. • ⚖️ Strong understanding of risk management, governance and regulatory compliance. • 🗣️ Excellent verbal and written communication skills. • 🎤 Excellent presentation and influencing skills. • 🤝 Strong negotiation, relationship-building and stakeholder management capabilities. • 🧠 Strong analytical and strategic decision-making skills. • 👥 Proven ability to motivate, develop and lead large operational teams. • 🎯 Strong customer-focused approach combined with commercial and operational awareness. • 💻 Confident using performance reporting, financial management and operational systems. • 📋 Ability to analyse performance data and use insight to drive operational improvements. • 🔄 Strong change management and transformation experience. • 🌟 High level of professionalism, integrity, accountability and leadership presence. ⭐ Desirable Experience • 🏥 Previous senior leadership experience within a hospital or NHS environment. • 👔 Previous Account Director or equivalent senior account leadership experience. • 🏢 Experience managing large, complex or multi-service FM contracts. • 💷 Extensive P&L and commercial management experience. • 📈 Proven account growth and business development experience. • 🔄 Experience delivering major operational transformation programmes. • 📊 Strong experience managing contractual KPIs, SLAs and performance frameworks. • 🤝 Experience working with executive and board-level healthcare stakeholders. • 🛡️ Experience working within highly regulated and compliance-focused environments. • 🦺 NEBOSH, IOSH or equivalent Health & Safety qualification. • 📚 Relevant Facilities Management, leadership, business or professional qualification. • 🌱 Experience delivering sustainability, efficiency and innovation initiatives. • 👥 Experience leading large, multi-disciplinary teams across multiple FM service lines. 💼 What's On Offer • 💷 £75,000 – £85,000 per annum • 🎁 Additional benefits package • 🕒 Full-time, permanent position • ⏰ 40 hours per week • 📍 London-based senior leadership opportunity • 🏥 Senior leadership role within a major healthcare environment • 👔 Strategic and operational account responsibility • 👥 Leadership of a substantial multi-disciplinary workforce • 💷 Full P&L and commercial accountability • 🤝 Extensive exposure to senior healthcare stakeholders • 📈 Opportunity to shape long-term account strategy • 💡 Opportunity to drive innovation, service improvement and transformation • 📊 Significant influence over operational and commercial performance • 🎓 Professional and leadership development opportunities • 🏆 Opportunity to make a genuine impact on service quality and customer satisfaction • 🔒 Long-term senior career opportunity within a complex Facilities Management environment 🏥👔 This is an excellent opportunity for an experienced Healthcare Account Director, Account Manager, Operations Director or senior FM professional looking to take ownership of a high-profile and complex healthcare Facilities Management account. 📊 The successful candidate will be commercially astute, operationally strong and confident working with senior and executive-level stakeholders within a patient-critical and highly regulated hospital environment. 📈 You will have the opportunity to influence strategy, lead a substantial operational team, drive service excellence, develop senior stakeholder relationships and identify opportunities for both service improvement and commercial growth. 🤝 If you have the healthcare FM leadership, commercial, P&L, stakeholder management and strategic account experience required for this position, we would be pleased to hear from you
Account Director-Healthcare - London in City of London employer: RG Setsquare
RG Setsquare is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the electricity infrastructure sector. With a focus on safety and compliance, employees benefit from competitive remuneration, opportunities for professional growth, and the chance to work on impactful projects across the UK. The company's commitment to fostering a collaborative culture ensures that every team member feels valued and empowered to contribute to the success of the organisation.
