At a Glance
- Tasks: Be the voice of support for customers, handling queries and booking repairs.
- Company: Join a leading housing organisation with a commitment to equality.
- Benefits: Earn £16.50 per hour with flexible shifts and training provided.
- Other info: Potential for permanent role based on performance; all equipment provided.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a proactive attitude; no experience needed.
The predicted salary is between 33000 - 35000 £ per year.
A leading housing organisation is looking for up to 3 Call Centre Officers to work out of hours on a rota basis only (PM) starting 20 April. The role will be office based until work‑from‑home sign‑off is achieved.
Work Schedule
- Two‑Week Rota
- Week 1: Monday (online only); Tuesday – Friday (online only on Mon, Thu, Fri); Saturday – Sunday Off; one‑hour break on Saturday and Sunday.
- Week 2: Monday – Friday Off; Saturday – Sunday (online only on Sat and Sun). No breaks listed.
Role & Responsibilities
As a Customer Service Advisor, you will be the first point of contact for a diverse range of customers and residents over the phone, email and social media. You will provide outstanding customer service, offer advice and assistance on housing queries, book repairs for properties, and handle any customer issues in a fast‑paced environment.
Desired Skills & Attributes
- Excellent communication and problem‑solving skills.
- Ability to multi‑task, work under pressure and adapt to new systems quickly.
- Flexible and proactive approach, with a genuine belief in delivering good customer service.
- No prior housing experience required; training will be provided.
Employment Details
- Length of Employment: Indeterminate, with potential for a permanent role based on performance and behaviours.
- All equipment will be provided.
- No parking available.
Compensation
Pay rate: £16.50 PAYE per hour.
Contact
Feel free to contact Ashley Diamond by email for further information.
Equality Statement
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Chelmsford employer: RG Setsquare
As a leading housing organisation, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. Our flexible shift patterns allow for a healthy work-life balance, while comprehensive training and development opportunities ensure that you can grow your skills and advance your career with us. Join us in making a meaningful impact in the community, all while enjoying competitive pay and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Chelmsford
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what a Call Centre Officer does, especially in a housing context. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve successfully handled customer issues. This will demonstrate your ability to think on your feet and adapt quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Out-of-Hours Call Centre Advisor (PM) – Flexible Shifts in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role of a Call Centre Advisor. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication abilities in your written application. Use clear and concise language to showcase your problem-solving skills.
Be Flexible and Proactive:We love candidates who show a flexible and proactive approach. In your application, mention any experiences where you've adapted quickly or taken initiative, as this aligns perfectly with our customer service ethos.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at RG Setsquare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre Officer. Familiarise yourself with common housing queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
As you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Practice answering common customer service scenarios clearly and confidently. Remember, it’s not just what you say, but how you say it!
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues under pressure. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Emphasise Your Flexibility
Since the role involves flexible shifts, be ready to discuss your availability and willingness to work varied hours. Show that you’re adaptable and can manage your time effectively, which is key for this position.
