Hyphose are the leading supplier of hydraulic, pneumatic and industrial hose products in the south of England for over 40 years, with branches in Poole, Southampton and Portsmouth, as well as a fleet of mobile on-site repair service vans spanning the Central South of England.
We are proud to be a part of the R&G Fluid Power Group
Our teams across the country are passionate about delivering first class customer service, backed up and supported by probably the largest stock-holding of fluid power products in the UK, meaning we can offer unrivalled solutions and support to our customers.
THE ROLE
The Business Development Executive (BDE) will be responsible for generating leads and new business opportunities to support our growth objectives. They will need to be able to nurture inbound and outbound enquiries, as well qualifying new leads for the sales team, mobile engineers and branches. This includes proactive canvassing of new territories, prospecting potential customers and creating a steady pipeline of high‑quality leads for the teams to convert.
This position will need to approach potential customers with the aim of capturing existing business or winning new business. They will strive to maintain good relationships with existing clients, gaining repeat business wherever possible, generating sales leads, qualifying prospects, and closing deals through customer visits, over the phone or via email, with the overarching view of achieving revenue targets and expanding our customer base.
They will also be responsible for combining technical knowledge with sales skills to provide advice and support on a range of products to our customers to help.
KEY RESPONSIBILITIES
Lead Generation & Prospecting:
- Conduct outbound prospecting via phone, email, LinkedIn and other channels
- Research and identify potential clients across key industry sectors
- Qualify inbound enquiries and assess fit based on need, budget, timeline, and buying process
- Maintain a steady volume of high-quality outbound activity to support commercial targets
- Build and maintain relationships with key clients to enhance business opportunities and market presence
- Conduct regular visits and check-ins to assess client satisfaction and identify opportunities for additional value-added services
- Ensure the CRM is regularly updated, and all relevant information is consistently inputted recorded
Customer Engagement & Relationship Building:
- Serve as an early-stage contact for potential customers, establishing rapport and identifying customer challenges
- Clearly communicate Hyphose’s value proposition and product offering, mainly from within the business or via the group support (R&G / Diploma Plc)
- Schedule qualified appointments, demos, or discovery meetings for the Sales Engineer, branches and mobile engineers
- Provide prompt and professional responses to all prospect enquiries
CRM Accuracy & Pipeline Management:
- Keep the CRM fully updated with all leads, contacts, and activity information
- Track prospects throughout the pipeline, ensuring smooth handover to the relevant sales or engineering teams
- Support forecasting by providing accurate visibility of lead activity and opportunity quality
Sales and Business Support:
- Develop and execute sales strategies to drive revenue growth and expand the organisations customer base
- Identify and implement opportunities for cross-selling products and services to meet customer needs and increase profitability
- Work with marketing to support campaign follow‑ups, event lead nurturing, and market outreach initiatives
- Collaborate closely with the Sales Engineer to align on target accounts and sector opportunities
- Work in partnership with internal teams and other companies within the R&G Group to develop competitive proposals and recommendations for clients
- Attend industry events, conferences, and networking functions to expand the company's presence, generate leads, stay informed about industry trends, regulatory changes, and best practices within the industry
- Identify and pursue new business opportunities within all sectors
Customer Service Excellence:
- Ensure that you deliver exceptional customer service during all interactions with potential customers and maintains high levels of customer satisfaction
- Seek to understand customer needs deeply, even at early stages, ensuring high‑quality handovers
- Address customer inquiries, concerns, and complaints promptly and effectively, resolving issues to the customer's satisfaction
- Promote a customer‑centric approach aligned with the brand and values Hyphose upholds, focusing on building long-term relationships and loyalty
Reporting and Communication:
- Be able to accurately forecast revenue projections for all working accounts based on sales pipeline, historical performance, and market analysis
- Provide regular updates to senior management on KPIs, pipeline activity, and lead qualification outcomes.
- Present insights on market trends, recurring customer challenges, and missed opportunities.
- Collaborate with colleagues across all functions to ensure aligned commercial activities.
- Represent the business when asked in meetings, presentations, and other forums, articulating its goals, successes, and challenges
- Be able to complete relevant reports on branch performance, operational activities, and key metrics to share at sales meetings or directly to the company directors when needed
- Communicate effectively with all members of staff to coordinate activities and achieve common objectives
Quality, Health & Safety and Sustainability:
- Strictly adhere to all company/group H&S policies, procedures and regulatory requirements
- Promote safe working practices in all internal and external interactions
- Keep up-to-date with any online training and courses
- Report all near misses and potential hazards
Other Responsibilities:
- Undertake any additional related duties as requested
Work Schedule: 40 hours per week
Monday to Friday 8am to 5pm (1 hour unpaid lunch)
*Regional role covering the South Coast, with regular travel between our depots and customer sites.*
Benefits:
- Car Allowance
- Company pension
- Life Assurance
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- 23 days holiday plus bank holidays (increase to 25 after 12 months)
Business Development Executive - Hyphose in Southampton employer: R&G Fluid Power Group
At Pearson Hydraulics, we pride ourselves on being an excellent employer that values ambition and growth. With a supportive work culture, comprehensive benefits including enhanced maternity and paternity pay, and a commitment to employee wellbeing, we empower our Business Development Managers to thrive in their roles while enjoying a healthy work-life balance. Located within reach of Lincoln, this position offers the chance to be part of a respected industry leader, fostering both personal and professional development in a dynamic environment.
