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For Companies At a Glance
- Tasks: Deliver friendly customer service, manage orders, and handle queries efficiently.
- Company: Join Century Hose & Couplings, a leader in industrial hose solutions.
- Benefits: Enjoy 23 days holiday, pension scheme, employee discounts, and health programmes.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Be part of a supportive team and grow in a dynamic industry.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 26000 - 28000 £ per year.
Customer Service Administrator at Century Hose & Couplings – Preston (PR2)
£26,000 – £28,000 per year
Full-time | Monday to Friday, 8:30am – 5:00pm (1-hour lunch)
Why join us?
- 23 days holiday + bank holidays (rising to 25 after 1 year)
- Company pension & life assurance
- Cycle to Work scheme
- Employee discount
- Enhanced maternity & paternity leave
- Health & wellbeing programme
- Be part of a supportive, growing national group
About us
Century Hose & Couplings are leading importers and stockists of high-quality industrial hose and couplings, serving sectors including chemical, food, water, offshore, petrochemical, agriculture, rail and mining. We’re proud to be part of the R&G Fluid Power Group, with teams across the UK delivering exceptional service backed by one of the largest fluid power stock holdings in the country.
The role
As a Customer Service Administrator, you’ll play a key role in delivering a professional, efficient, and friendly service to our customers. You’ll be responsible for handling queries, managing orders, and ensuring customers receive accurate and timely updates.
Key responsibilities
- Handle customer queries promptly and professionally
- Provide accurate delivery updates for goods and services
- Liaise with external suppliers and carriers
- Obtain and share Proof of Delivery (POD) documentation
- Investigate and report non-conformance issues (ISO9001)
- Manage returns and process associated credits
- Resolve customer issues or escalate where required
- Support scheduling, filing, and document preparation
- Assist with purchasing tasks (e.g. expediting orders, PODs)
- Update orders, purchase orders, and issues on internal systems
- Input orders and support sales team administration
- Answer overflow inbound sales calls
- Work collaboratively with other departments
What we’re looking for
- Strong communication and customer service skills
- Excellent organisation and attention to detail
- Ability to multitask and work in a fast-paced environment
- Confident working both independently and as part of a team
- Good IT skills
- Proactive, self-motivated approach
- Full UK driving licence and access to a vehicle
Desirable (but not essential)
- Experience in customer service or sales administration
- Experience chasing quotes or working in a technical/industrial environment
Full training provided – great opportunity to grow in a technical industry. Apply now to join a supportive, growing team.
Customer Service Administrator in Preston employer: R&G Fluid Power Group
Contact Detail:
R&G Fluid Power Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Preston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Century Hose & Couplings tick, and be ready to show how your skills align with their mission. We want to see your enthusiasm!
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. Think about how you would handle specific situations, as this will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your genuine interest in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Service Administrator in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your communication skills and any relevant customer service experience to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Century Hose & Couplings and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Organisation Skills: Since the role involves managing orders and handling queries, make sure to demonstrate your organisational skills in your application. Share examples of how you've successfully managed multiple tasks in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at R&G Fluid Power Group
✨Know the Company Inside Out
Before your interview, take some time to research Century Hose & Couplings. Understand their products, services, and the sectors they serve. This will not only show your interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to handle queries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer interactions, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Organisation and Attention to Detail
In this role, you'll need to manage orders and ensure accurate updates. Bring along examples of how you've organised tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.