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- Tasks: Help customers manage repayments and provide outstanding support.
- Company: Dynamic company in Cardiff with a focus on customer care.
- Benefits: 25 days leave, free snacks, health schemes, and career growth.
- Why this job: Make a real difference in people's financial journeys while developing your skills.
- Qualifications: Experience in collections and a passion for helping others.
- Other info: Hybrid work model with a supportive and diverse team.
The predicted salary is between 20400 - 30600 £ per year.
Position: Collections Advisor
Location: Cardiff
Hybrid (3 days per week in the office)
Salary: £25,500 pa + annual performance rated bonus
Hours: 35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)
Benefits:
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Free onsite parking
- Free drinks and snacks in the office
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- Loads more!
Responsibilities:
As an experienced Collections Advisor, you will be responsible for delivering outstanding customer service to customers who have fallen behind on their monthly repayments. Your day-to-day role will include:
- Having effective conversations to create a manageable solution that is best for both the customer and the bank
- Understanding the customers individual situation, showing empathy and respect, and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach – helping each and every customer on their road to financial recovery
Qualifications & Experience:
You should come from a background of regulated financial services or utilities collections and be passionate about supporting customers, including those who are vulnerable. Recent experience as a collections advisor is essential for this role.
Equal Opportunity:
We embrace diversity and truly believe in equal opportunities for all. All qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic that does not relate to your ability to perform the role.
Apply Today:
So don’t delay! Send your CV to Jomo People today to apply for this exciting new Cardiff based Collections Advisor job or call Jomo People on the number below for more information.
Collections Advisor in Cardiff employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Focus on showcasing your empathy and problem-solving skills, as these are key in helping customers find manageable solutions.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Collections Advisor gig. Plus, applying directly gives you a better chance of standing out in the crowd.
We think you need these skills to ace Collections Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Collections Advisor role. Highlight your experience in regulated financial services and any relevant skills that show you can handle customer conversations with empathy and respect.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about supporting customers, especially those who are vulnerable. Share specific examples of how you've helped customers in the past to demonstrate your commitment to fair outcomes.
Showcase Your Communication Skills: As a Collections Advisor, effective communication is key. In your application, emphasise your ability to have meaningful conversations and create manageable solutions for customers. This will help us see how you can fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at RFPMart LLC
✨Know Your Stuff
Before the interview, brush up on your knowledge of collections processes and customer service best practices. Familiarise yourself with the company’s values and how they align with your approach to helping customers in financial distress.
✨Show Empathy
As a Collections Advisor, empathy is key. Prepare examples from your past experience where you successfully handled sensitive situations. This will demonstrate your ability to connect with customers and provide fair outcomes.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you hear to show understanding. This skill is crucial for a role that involves having effective conversations with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
