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For Companies At a Glance
- Tasks: Lead and coach a dynamic team in a contact centre, driving performance and customer satisfaction.
- Company: Established financial services company with a supportive and friendly culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Why this job: Make a real impact by developing your team and improving customer outcomes.
- Qualifications: Experience in leading teams within a contact centre and a passion for coaching.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 35000 - 40000 £ per year.
Position: Team Leader (Contact Centre)
Salary: £35,000 to £40,000pa (depending on experience)
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If you’re an experienced team leader in a contact centre environment and you’re ready for your next move, this could be the opportunity for you. This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. You’ll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes.
The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring.
Whats In It For You
The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first. You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What You’ll Be Doing
You’ll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. You’ll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement.
About You
You’ll thrive here if you’re already leading teams within a contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset.
You’ll Bring
- Experienced in a contact centre team leader environment
- Hands‑on leadership experience
- A love of coaching and professionally developing individuals and teams
- A strong understanding of consumer duty and / or FCA regulations
- A problem solving mindset
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, we’d love to hear from you – apply today for this contact centre Team Leader role in Bristol. If you need any adjustments for the application or interview process, just let us know we’re here to support you.
Team Leader - Financial Services in Bristol employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Financial Services in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles in contact centres and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your leadership skills.
✨Tip Number 3
Show off your passion for coaching! During interviews, share specific examples of how you've developed your team members in the past. Highlight your understanding of consumer duty and FCA regulations to demonstrate your expertise in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting you through the process, so if you need any adjustments, just give us a shout!
We think you need these skills to ace Team Leader - Financial Services in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your leadership experience in a contact centre and any coaching or mentoring you've done. We want to see how you can bring energy and positivity to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for developing teams and improving processes. Let us know why you're excited about this opportunity and how you can contribute to our friendly culture at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a solution-focused mindset, so share specific instances where you've made a positive impact on your team's performance or customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see your application come through!
How to prepare for a job interview at RFPMart LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of consumer duty and FCA regulations. Being able to discuss these topics confidently will show that you're not just a people person, but also someone who understands the industry inside out.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Use specific scenarios where your leadership made a difference, as this will highlight your hands-on experience and passion for helping others grow.
✨Be Process-Oriented
Think about ways you've improved processes in previous roles. Be ready to share ideas on how you could enhance quality assurance and customer service in this new position. This shows that you're proactive and solution-focused, which is exactly what they’re looking for.
✨Bring the Energy
During the interview, let your enthusiasm shine through! They want someone who brings positivity and energy to the team. Share your vision for creating a supportive and engaging environment for your team, and don’t forget to smile!
