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- Tasks: Lead and coach a dynamic team in a contact centre, driving performance and customer satisfaction.
- Company: Established financial services company with a supportive and friendly culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Why this job: Make a real impact by developing your team and improving customer outcomes.
- Qualifications: Experience in leading teams within a contact centre and a passion for coaching.
- Other info: Great career progression opportunities in a diverse and inclusive environment.
The predicted salary is between 35000 - 40000 ÂŁ per year.
Position: Team Leader (Contact Centre)
Salary: ÂŁ35,000 to ÂŁ40,000pa (depending on experience)
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If youâre an experienced team leader in a contact centre environment and youâre ready for your next move, this could be the opportunity for you. This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. Youâll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes.
The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring.
Whats In It For You
The company has a great culture and youâll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first. Youâll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What Youâll Be Doing
Youâll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. Youâll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement.
About You
Youâll thrive here if youâre already leading teams within a contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset.
Youâll Bring
- Experienced in a contact centre team leader environment
- Handsâon leadership experience
- A love of coaching and professionally developing individuals and teams
- A strong understanding of consumer duty and / or FCA regulations
- A problem solving mindset
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. Thatâs why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesnât relate to your ability to do the job.
This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, weâd love to hear from you â apply today for this contact centre Team Leader role in Bristol. If you need any adjustments for the application or interview process, just let us know weâre here to support you.
Team Leader Contact Centre in Bristol employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Team Leader Contact Centre in Bristol
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them youâre not just a fit for the role but also for their team. We want to see that youâre genuinely excited about helping customers and leading a team!
â¨Tip Number 3
Practice your leadership stories! Think of specific examples where youâve coached a team or improved processes. We love hearing about your hands-on experience and how youâve made a difference in previous roles.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, weâre always on the lookout for passionate individuals who thrive in a supportive environment.
We think you need these skills to ace Team Leader Contact Centre in Bristol
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in leading teams, coaching, and any specific achievements in a contact centre environment. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for coaching and developing others. Share specific examples of how you've improved processes or supported team members in their growth. Let us know why you're the perfect fit!
Showcase Your Problem-Solving Skills: In your application, donât forget to mention your problem-solving mindset. We love candidates who can think on their feet and come up with solutions. Share a story where you tackled a challenge in a previous role â we want to hear about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs super easy and ensures your application gets to the right people. Plus, youâll find all the details you need about the role and our company culture there!
How to prepare for a job interview at RFPMart LLC
â¨Know Your Stuff
Make sure you brush up on your knowledge of consumer duty and FCA regulations. Being able to discuss these topics confidently will show that you're not just a people person, but also someone who understands the industry.
â¨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Use specific scenarios where your leadership made a difference, as this will highlight your hands-on experience and passion for helping others grow.
â¨Be Process-Oriented
Think about ways you've improved processes in previous roles. Be ready to share ideas on how you could enhance quality assurance and customer service in this new position, demonstrating your proactive approach to problem-solving.
â¨Bring the Energy
During the interview, let your enthusiasm shine through! Companies want to see that you can bring positivity and energy to the team. A solution-focused mindset is key, so be prepared to discuss how you tackle challenges with a can-do attitude.
