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- Tasks: Lead and coach a dynamic contact centre team to enhance customer satisfaction.
- Company: A forward-thinking financial services company in Bristol with a supportive culture.
- Benefits: Competitive salary, flexible working, and comprehensive benefits package.
- Why this job: Make a real impact by improving processes and developing your team.
- Qualifications: Hands-on leadership experience and a passion for coaching.
- Other info: Join a diverse team committed to professional growth and customer excellence.
The predicted salary is between 35000 - 40000 £ per year.
A financial services company in Bristol is seeking an experienced Team Leader to lead and coach their contact centre team. This role involves improving processes, ensuring adherence to FCA regulations, and promoting professional development. The ideal candidate is passionate about coaching and has hands-on leadership experience. Join a supportive team that values diversity and customer satisfaction. This permanent, full-time position offers a salary between £35,000 to £40,000 annually along with flexible working and comprehensive benefits.
Impactful Contact Centre Team Leader – Hybrid Bristol employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Impactful Contact Centre Team Leader – Hybrid Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and coaching. We should also think about specific examples from our past experiences that showcase our skills in improving processes and team development.
✨Tip Number 3
Show off our passion for customer satisfaction! During interviews, we can share stories that highlight how we've gone above and beyond to ensure customers are happy and how we’ve led teams to do the same.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace Impactful Contact Centre Team Leader – Hybrid Bristol
Some tips for your application 🫡
Show Your Passion for Coaching: When writing your application, make sure to highlight your passion for coaching and developing others. We want to see how you've positively impacted your team's performance in the past!
Demonstrate Your Leadership Experience: Share specific examples of your hands-on leadership experience. We love to hear about how you've led teams, improved processes, and ensured compliance with regulations like FCA.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use keywords from the listing to show that you understand what we're looking for in an Impactful Contact Centre Team Leader.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at RFPMart LLC
✨Know Your Stuff
Make sure you understand the financial services industry and FCA regulations. Brush up on relevant processes and compliance standards, as this will show your potential employer that you're serious about the role and can lead the team effectively.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific situations where your leadership made a difference, as this will demonstrate your passion for coaching and your hands-on experience.
✨Emphasise Team Dynamics
Talk about how you foster a supportive and diverse team environment. Share strategies you've used to promote collaboration and customer satisfaction, as this aligns with the company's values and shows you’re a good cultural fit.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to professional development and team performance. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
