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- Tasks: Support customers through collection processes with compassionate service via phone, email, and web.
- Company: Reputable financial services firm in Bristol with a focus on customer care.
- Benefits: 25 days holiday, private medical insurance, and a hybrid working model.
- Why this job: Make a real difference by helping customers while ensuring FCA compliance.
- Qualifications: Experience in regulated financial services and a passion for customer support.
- Other info: Full-time role with a supportive team and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A financial services firm in Bristol is seeking an experienced Collections Advisor to support customers through their collection processes. You will provide compassionate service via phone, email, and web while ensuring compliance with FCA regulations.
Ideal candidates will have a background in regulated financial services and be passionate about helping customers.
This full-time position offers a hybrid working model and attractive benefits, including 25 days holiday and private medical insurance.
Collections Advisor – Hybrid, FCA-Compliant Finance Role in Bristol employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor – Hybrid, FCA-Compliant Finance Role in Bristol
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they approach customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone and email, make sure you can convey empathy and clarity. Role-play with a friend or use our resources to sharpen those skills before the interview.
✨Tip Number 3
Prepare for common interview questions related to collections and compliance. Think about your past experiences and how they align with the FCA regulations. We can help you brainstorm answers that highlight your expertise!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Advisor – Hybrid, FCA-Compliant Finance Role in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in regulated financial services. We want to see how your background aligns with the Collections Advisor role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of FCA regulations. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a role that involves supporting customers through collection processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Collections Advisor!
How to prepare for a job interview at RFPMart LLC
✨Know Your FCA Regulations
Make sure you brush up on the FCA regulations relevant to collections. Understanding these rules will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for this role.
✨Showcase Your Compassionate Service Skills
Prepare examples of how you've provided compassionate service in previous roles. Think about specific situations where you helped customers through tough times, as this will highlight your suitability for a position that requires empathy and understanding.
✨Practice Your Communication Skills
Since you'll be communicating via phone, email, and web, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Research the Company Culture
Take some time to learn about the financial services firm’s culture and values. This will help you tailor your answers to align with their mission and show that you're genuinely interested in being part of their team.
