Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through the collections process with compassion and understanding.
- Company: Established financial services company in Bristol with a supportive culture.
- Benefits: 25 days holiday, private medical insurance, shopping discounts, and career growth opportunities.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Experience in financial services collections and understanding of FCA regulations.
- Other info: Hybrid working model with a friendly team and a focus on diversity and inclusion.
The predicted salary is between 28800 - 28800 £ per year.
Customer Collections Advisor in Financial Services
Salary: £28,800 pa
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If you’re an experienced collections advisor from a financial services background and you’re ready for your next move, this could be the opportunity for you. This established financial services regulated business in Bristol is looking for an experienced collections advisor to play a critical role as the first point of contact for customers facing difficulty in repaying their loan. You’ll be super passionate about helping customers get the right outcomes, taking ownership of both inbound and outbound customer contact streams within a highly regulated environment.
What’s In It For You
The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about putting customers first. You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What You’ll Be Doing
You’ll provide compassionate support to customers via phone, email and web, identifying complex situations and supporting customers through the collections process. You’ll be responsible for recognising vulnerability, escalating cases through the relevant pathways to ensure consumer duty requirements are met. As part of a team, you’ll identify areas to support improvements in the customer journey and meet personal and team KPIs around quality, FCA compliance and first contact resolution.
About You
You’ll thrive here if you’re already working within a highly regulated financial services collections advisor position and enjoy a fast paced, customer focused role.
- Experienced in a financial services, regulated collections advisor role
- Experience within a fast paced contact centre environment, within financial services
- Experience of providing regulated support to vulnerable customers
- Solid understanding of FCA, TCF & Consumer Duty and how it applies in real-life customer interactions
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a great opportunity for you to progress your collections advisor career. If it sounds right up your street, we’d love to hear from you – apply today for this role in Bristol.
Accessibility and Application Support
If you need any adjustments for the application or interview process, just let us know—we’re here to support you.
Collections Advisor in Bristol employer: RFPMart LLC
Contact Detail:
RFPMart LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FCA regulations and consumer duty. We want you to shine when discussing how you can support vulnerable customers and improve their journey through the collections process.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Collections Advisors. This will help you articulate your experience and show off your passion for helping customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight your experience in financial services and any specific achievements that showcase your skills in customer support and collections.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Understanding of Regulations: Since this role involves working in a regulated environment, be sure to mention your knowledge of FCA, TCF, and Consumer Duty. This will show us that you understand the importance of compliance in customer interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our friendly team!
How to prepare for a job interview at RFPMart LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations, TCF, and Consumer Duty. Being able to discuss how these apply in real-life situations will show that you’re not just familiar with the terms but can also implement them effectively.
✨Show Your Compassion
As a Collections Advisor, empathy is key. Prepare examples of how you've supported vulnerable customers in the past. This will demonstrate your ability to handle sensitive situations with care and professionalism.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a great way to show that you value communication, which is crucial in this role.
✨Ask Insightful Questions
Prepare some questions about the company culture and team dynamics. Asking about how they support their employees in achieving KPIs or improving customer journeys shows that you’re genuinely interested in contributing to their success.
