Inside Sales Representative - French speaking in Lincoln

RFMW is a specialty electronics distribution company focused exclusively on serving customers that require RF, microwave, and power components and semiconductors, as well as component engineering support. Our mission is simple: to be the go-to technical solution partner for customers seeking specialized RF&MW components from leading manufacturers. As an authorized distributor, we've cultivated global relationships, granting our customers access to elite engineers and innovative solutions for their unique applications.

The Inside Sales Representative, reporting to the Inside Sales Manager, plays a crucial role in driving commercial growth within the assigned territory, working in close collaboration with regional field sales teams. This role will specifically support French-speaking countries in Europe and may be based from our Lincoln, UK or Freising, Germany office. Delivering customer excellence sits at the heart of this position, working closely with internal teams to ensure a seamless and high-quality customer experience.

What You Will Do

• Sales Generation: Generate new and repeat sales by promptly providing product information and responding to price requests. Prepare and deliver accurate quotes within specified timeframes.
• Order Management: Utilize our internal Yukon System to accurately process and manage customer transactions, including orders, quotes, returns, and samples. Efficiently handle opportunity tracking, design registrations, and ship & debits.
• Customer Engagement: Collaborate with Field Sales and Product Management teams to determine customer requirements and expectations. Recommend specific products and solutions based on customer needs. Suggest alternate products considering factors like cost, availability, and specifications. Provide up-to-date information on the availability of in-stock items. Obtain accurate information from vendors regarding shipment dates and expected delivery. Proactively recommend additional items to enhance customer satisfaction and transaction profitability. Increase sales and average order size through cross-selling, up-selling, and add-on sales.
• Quality Assurance: Monitor delivery dates and ensure products meet customer requirements and quality expectations.
• Product Knowledge: Continuously expand product knowledge by participating in RFMW or supplier-sponsored training. Utilize all available resources, including product literature, supplier representatives, product managers, and sales managers, to discuss product options with customers and highlight RFMW's strengths.
• Collaboration: Collaborate closely with Product Management teams, Regional Sales Managers and other internal stakeholders. Proactively recommend products and services to increase sales and average order size through cross-selling, up-selling, and add-on sales.
• Shipping: Receive and inspect incoming products against purchase orders. Verify part numbers, quantities, and lot codes. Pick and pack items accurately, generating barcodes when needed. Ship products using the RFMW system and verify part numbers. Manage inventory, conduct cycle counts, and maintain records. Ensure order accuracy in a fast-paced environment.

What You'll Bring

• GCSEs (General Certificate of Secondary Education) or equivalent, in English and Math, with a pass at grade 4 or above (formerly grade C). Applicants from Germany should have the German equivalent education.
• French language skills are advantageous, though not essential.
• Proven experience in inside sales or a related customer-facing role is advantageous.
• Familiarity with CRM software and order processing systems.
• Excellent communication and negotiation skills.
• Strong attention to detail and organizational abilities.
• Ability to work collaboratively within a team.
• Self-motivated and driven to achieve sales targets.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing product knowledge and technology.

We Offer More Than a Job

Join us for a fulfilling career journey. RFMW offers a competitive package that values your contributions.

• Competitive salary and incentive.
• UK benefits include: 25 days’ annual leave + public holidays, with additional days awarded as your service grows.
• Life Assurance (3x salary).
• Pension: 7.5% employer / 3.2% employee.
• On-site parking with modern offices.
• ComPsych - Access to EAP and online resources for you and your family, to support your health and wellbeing.
• Strong product training and career development.

The Selection Process

Psychometric Assessment via Outmatch. At least two interviews with a range of stakeholders – to provide an opportunity for you to get to know us, whilst we learn about your skills and experience too.

Candidates must have the full right to work in the UK or Germany. Sponsorship is not an option for this role. Only candidates selected for interviews will be contacted due to the high volume of applications.