At a Glance
- Tasks: Lead a diverse team to ensure top-notch service delivery across various sectors.
- Company: Join a leading organisation with a strong commitment to excellence and innovation.
- Benefits: Attractive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with the chance to shape the future of service delivery in Scotland.
- Why this job: Make a significant impact in education, healthcare, and emergency services while driving operational success.
- Qualifications: Proven leadership experience and a passion for operational excellence.
The predicted salary is between 80000 - 100000 £ per year.
Location: Stirling
Contract: Full time, Permanent
Overview: Responsible for a portfolio exceeding £60m annual turnover and leading over 500 operational and engineering colleagues across Scotland, the Operations Director will provide strategic and operational leadership across RFM's education, healthcare, Government and emergency services portfolio, ensuring safe, compliant and commercially successful service delivery. The role is responsible for operational leadership, financial performance, client relationships, compliance, and service excellence across multiple contracts, leading all operational functions comprising management, engineering and specialist supply chain partners. The Operations Director will play a key role in driving performance, supporting long‑term contract strategy, and delivering high‑quality outcomes for clients and end users.
Key Responsibilities:
- Lead and develop a team of Regional Operations Managers, Contract Managers, and technical specialists, creating a high‑performance culture focused on accountability, safety and service excellence.
- Operational leadership of hard and soft FM services across multiple contracts (PFI and Non PFI contracts in public and private sectors).
- Contribute to the strategic direction of RFM Scotland, identifying opportunities for growth, innovation and operational improvement.
- Ensure contractual compliance, KPIs, and SLAs are consistently met or exceeded.
