At a Glance
- Tasks: Lead operational teams to deliver high-performing FM services across healthcare contracts.
- Company: Join Robertson Facilities Management, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy competitive salary, company car, private medical, and 33 days annual leave.
- Other info: Diversity and inclusion are at our core; we value every voice.
- Why this job: Make a real impact in a role that drives performance and supports sustainable futures.
- Qualifications: Proven leadership experience in FM, with strong client relationship skills.
The predicted salary is between 50000 - 65000 € per year.
Knowledge. Passion. Pace. We see more than just contracts.
Location: Scotland
Working Hours: 38.75 hours per week, Monday to Friday
Benefits: Competitive salary, company car / allowance, private medical, and more.
At Robertson Facilities Management, we see relationships, results, and success our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family‑owned construction, infrastructure and support services businesses. As Regional Operations Manager – Scotland, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
What you’ll do:
- Lead and develop operational teams to deliver safe, compliant and high‑performing FM services.
- Provide operational leadership across multiple healthcare contracts.
- Ensure contractual compliance, KPI achievement and service delivery standards are consistently met.
- Lead financial performance across the portfolio, including budgets, forecasting and cost control.
- Build strong client relationships and act as a senior operational escalation point.
- Support commercial performance through effective management of contractual risks, payment mechanisms and service performance.
- Oversee lifecycle and capital works programmes in collaboration with project and technical teams.
- Support business continuity, technical assurance and compliance activities across the region.
- Contribute to strategic contract planning, including mobilisation, lifecycle planning and PFI Handback activity where applicable.
- Drive continuous improvement initiatives across operational performance, compliance and customer experience.
What you’ll need:
- Proven experience in a senior FM operational leadership role managing multi‑site contracts and multidisciplinary teams.
- Technical FM or engineering services background.
- Experience managing operational and financial performance within a contractual environment.
- Strong leadership, client relationship and stakeholder management skills.
- Experience delivering services within regulated or critical environments.
- Experience within healthcare FM environments.
- Knowledge of HTM/SHTM compliance requirements.
- Experience managing PFI or PPP contracts.
- Understanding of payment mechanisms, lifecycle delivery and contractual performance management.
- Experience supporting contract Mobilisation or Handback activities.
The successful candidate will require a PVG/Disclosure Check before starting in the job.
Who we’re looking for:
Lead the operational delivery of Hard FM services across a portfolio of healthcare and critical environment contracts within Scotland, ensuring safe, compliant and commercially successful performance. The role is responsible for operational leadership, financial performance, client relationships, compliance, and service excellence across multiple contracts, leading teams of managers, engineers and specialist supply chain partners. The Regional Operations Manager will play a key role in driving performance, supporting long‑term contract strategy, and delivering high‑quality outcomes for clients and end users.
Working the Robertson Way:
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life:
- We listen.
- We are professional.
- We take responsibility.
- We are determined to succeed.
- We are one team.
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave.
- Life assurance.
- Cycle to Work scheme.
- Rewards platform for discounts with retailers, supermarkets, restaurants and more.
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now: If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
Regional Operations Manager - Scotland employer: RFM
At Robertson Facilities Management, we pride ourselves on being a family-owned business that values knowledge, passion, and pace. As a Regional Operations Manager in Scotland, you'll benefit from a competitive salary, a company car or allowance, private medical insurance, and a supportive work culture that fosters professional growth and collaboration. Join us to lead high-performing teams in delivering exceptional services while contributing to a sustainable future in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager - Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Regional Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching Robertson Facilities Management inside out. Understand their values, recent projects, and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams or improved operational performance. Being able to share these experiences will demonstrate your fit for the role and your ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Robertson and ready to embrace our values.
We think you need these skills to ace Regional Operations Manager - Scotland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for facilities management shine through. We want to see your enthusiasm for the role and how it aligns with our values at Robertson.
Tailor Your Experience:Make sure to highlight your relevant experience in operational leadership and managing multi-site contracts. We’re looking for specific examples that demonstrate your skills and achievements in similar roles.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining Team Robertson.
How to prepare for a job interview at RFM
✨Know Your Stuff
Make sure you understand the key responsibilities of a Regional Operations Manager, especially in healthcare FM environments. Brush up on your knowledge of HTM/SHTM compliance requirements and be ready to discuss how you've successfully managed multi-site contracts in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in operational settings. Think about times when you led teams to achieve KPIs or improved service delivery standards. This will demonstrate your ability to lead and develop operational teams effectively.
✨Build Strong Client Relationships
Be ready to talk about how you've built and maintained strong client relationships in previous roles. Share specific examples of how you acted as a senior operational escalation point and how you ensured client satisfaction while managing contractual risks.
✨Emphasise Continuous Improvement
Discuss your approach to driving continuous improvement initiatives. Prepare to share specific strategies you've implemented to enhance operational performance and customer experience, as this aligns with the company's focus on delivering high-quality outcomes.
