Program Manager - Transformation

Are you ready to take the lead in a transformative journey? Our dynamic transformation consultancy team is on a mission to build a thriving consultancy business, focusing on delivering valuable outcomes, innovative healthcare improvements, and exceptional patient experiences. Over the next five years, we have a substantial capital investment pipeline exceeding £3 billion, serving various NHS clients. Our passionate and ambitious team thrives on collaboration, supporting each other to achieve the highest standards. This is an exhilarating time to join us as we embark on numerous new projects, ranging from £250 million to £1 billion in value. The role we're offering is at the heart of the ongoing transformation within healthcare construction workstreams.

Founded in 2018, RFL Property Services is a 100% wholly owned subsidiary of Royal Free London Group (RFLS). Our Parent company, the Royal Free London NHS Foundation Trust is one of the largest Hospital Trusts in the country with over 10,000 employees, a turnover of £1 billion and around 1.8m patient contacts a year.

At RFL Property Services, we act commercially and deliver not only high quality, consistent services across Royal Free London estates and our third-party clients and customers, but also efficiencies by operating at scale, driving new income streams and adding resilience to its existing operational capacity.

Since formation, RFL Property Services has grown from 11 employees to over 170 and expanded its customer base and variety of work beyond traditional estates and facilities operations. Our operational teams now manage a revenue budget in excess of £170m across an acute hospital and community portfolio of over 160 properties with a footprint in excess of 400,000 sqm that delivers over 1.5m outpatient appointments and 200,000 inpatient episodes.

What We're Seeking:

As a Programme Manager within our consultancy team, you'll play a pivotal role in leading and contributing to the execution of large-scale change and transformation programs in healthcare settings. These programmes encompass everything from major refurbishments to the construction of new hospitals, all aimed at revolutionising healthcare for patients.

We're looking for an individual who excels at nurturing lasting client relationships and has the capacity to champion the development of business cases independently. Self-reliance and proactivity are crucial in this role, as you'll need to manage competing priorities and provide clear guidance to teams, ensuring the successful execution of our program objectives. Ideally, you have a proven track record of managing major programs exceeding £20 million, especially in the healthcare sector or a related industry where an understanding of treasury funding processes is essential. Additionally, prior experience in delivering a clear governance plan for programs is highly valuable.

Reporting into Director of Transformation, the Programme Manager will be responsible for

• Leading major programmes strategically, working closely with local and regional key stakeholders, to design and deliver major development programmes focused on our clients’ governing and delivery objectives.
• Leading the delivery of best practice, value for money (improved quality and reduced cost) and sharing learnings across the programmes you lead, to support the development of improved value culture across healthcare settings.
• Strategically leading on change/transformation programme for external clients, working closely with SROs and Executive Leads of external clients.
• Taking the full accountability of overseeing and supporting the continued development of services we provide to our clients and customers, including but not limited to PMO and programme governance, stakeholder management, business case development and delivery, Programme Healthcheck and Assurance.
• Taking an active role in continuing to drive the business forward by taking a quality-based approach to sales and commission development, as well as embedding high quality leadership, support and development structures into the team.

What’s in it for you

• A competitive salary offering from £81,730.
• 25 days annual leave plus public holidays – increase with service.
• Car leasing salary sacrifice scheme.
• A range of discounted lifestyle and well-being benefits
• Hybrid working
• 6% employer pension contribution

At RFLPS, we are working towards our vision of connecting people who care through world class spaces. In order to achieve this, we believe in positively welcoming, actively respectful, clearly communicating and visibly reassuring.

We value and celebrate diversity, equity, inclusion and equal opportunity. We strive to create an inclusive culture where everyone can truly be themselves at work and feel valued, recognised and empowered. We welcome applicants from all background and protected characteristics, and those who are interested in flexible working arrangements. We commit to providing any reasonable adjustments required.

For more information about this opportunity, please contact Kelly Liu, Head of People at