At a Glance
- Tasks: Lead exciting RFID projects from start to finish, ensuring top-notch delivery and customer satisfaction.
- Company: Join a dynamic team at a leading tech company with a global reach.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for international travel.
- Other info: Collaborative environment with a focus on continuous improvement and career growth.
- Why this job: Make a real impact in tech while developing your project management skills.
- Qualifications: 5+ years in project management with a focus on software or technology implementations.
The predicted salary is between 54000 - 66000 £ per year.
Are you an experienced Project and Operations Manager ready to take on a new and exciting challenge?
Role summary
The Project and Operations Manager is responsible for the successful planning and delivery of RFID Discovery solutions across our global customer base.
Working closely with our sales teams, technical consultants, software developers, solution engineers, third-party partners, and customers, you will manage projects throughout their full lifecycle - from initial discovery phase through design, delivery, implementation, validation, training, customer acceptance and transition into operational support.
You will ensure projects are delivered safely, on time, within budget and to agreed quality standards with all appropriate documentation, whilst maintaining excellent customer relationships and promoting best practice throughout the project lifecycle.
- Location
- Hybrid (Remote / Milton Keynes) – Occasional UK & International Travel
- Reports to
- Head of Delivery (or appropriate manager)
Key responsibilities
- Project Delivery
- Own the full project lifecycle from initiation through planning, execution, deployment, training, customer acceptance and operational handover.
- Deliver multiple concurrent global projects within agreed scope, timescales, budget and quality objectives.
- Develop and maintain detailed project plans, schedules and resource plans.
- Define project objectives, scope, deliverables, milestones and acceptance criteria.
- Support creation of proposals, Scope of Works, User Requirement Specifications
- Coordinate site surveys, software development timelines, infrastructure/server setup, hardware delivery and installation, testing, training and go-live activities.
- Monitor project progress against agreed milestones and proactively manage any deviations with the team
- Coordinate User Acceptance Testing (UAT) and customer sign-off where applicable.
- Capture lessons learned and contribute towards continual improvement initiatives.
- Manage change requests and raise risks and issues as they occur.
- Act as the primary customer contact throughout project delivery.
- Build trusted relationships with customers, suppliers, implementation partners and internal stakeholders.
- Facilitate project workshops, progress meetings and steering group reviews.
- Ensure customer requirements are understood, documented and managed throughout delivery by all stakeholders
- Manage customer expectations through clear communication and effective issue resolution, preventing scope drift at all times.
- Support commercial teams by identifying opportunities for future project phases and enhancements.
- Planning & Resource Management
• Produce and maintain project documentation including
- Project Plans (GANTT)
- Technical Proposals
- Statements of Work
- RAID Logs
- Status Reports
- Change Requests
- Project Closure Documentation
- Coordinate internal and external project resources.
- Work closely with Software Development, Client Infrastructure/IT Teams, Professional Services, Consultants, Engineers, Support and Commercial teams.
- Support project forecasting, milestone planning and budget management.
- Monitor estimated versus actual effort to improve future resource planning.
- Risk, Governance & Commercial Management
- Maintain project RAID logs, meeting transcripts, action lists.
- Identify and manage project risks, issues, assumptions and dependencies.
- Manage project scope and change requests through agreed governance processes.
- Ensure delivery remains aligned with contractual commitments, Statements of Work, and internal ISO and QMS compliance.
- Escalate significant project risks, commercial issues, and deviations from internal processes appropriately.
- Maintain accurate project documentation in accordance with company quality procedures.
- Inventory and commissioning
- Contribute to day-to-day operational activities beyond core responsibilities, supporting inventory management, commissioning, implementation, asset tracking, and other operational tasks as required to facilitate efficient project delivery.
- Global Delivery
- Coordinate project activities across the UK and international regions.
- Work collaboratively with regional delivery teams and implementation partners.
- Support international implementation planning and knowledge sharing.
- Successful delivery of projects on time and within budget.
- High levels of customer satisfaction.
- Accurate project documentation and reporting.
- Effective resource coordination and communication.
- Proactive management of project risks and change requests.
- Successful customer acceptance and operational handover.
- Continuous improvement of project delivery processes.
- Key relationships
- Internal
- Sales & Business Development
- Software Development
- Technical Consultants
- Customer Support
- Product Management
- External
- Customers / End Users
- Infrastructure & IT
- Implementation Partners
- Third-party Suppliers
- Project Teams
- SME’s
Person Specification
Qualifications
- Degree-level education or equivalent industry experience.
Experience
- Minimum five years' Project Management experience.
- Successful delivery of software or technology implementation projects.
- Stakeholder management across technical and business audiences.
- Budget, resource and schedule management.
- Risk, issue and change management.
Skills
- Excellent planning and organisational skills.
- Strong communication and interpersonal skills.
- Excellent customer relationship management.
- Strong analytical and problem-solving ability.
- Proficient with Microsoft 365 and modern project management software.
- Ability to manage competing priorities.
- Willingness to travel within the UK and internationally.
- Experience within RFID, RTLS, Io T or enterprise software.
- Experience within Healthcare, Life Sciences, Manufacturing or regulated industries.
- Knowledge of Agile and Hybrid delivery methodologies.
- Awareness of ISO 9001 and ISO 27001 management systems.
- #J-18808-Ljbffr
Project and Operations Manager employer: RFiD Discovery
RFiD Discovery is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With the flexibility of remote and hybrid working arrangements from Milton Keynes, along with opportunities for international travel, team members are empowered to grow their skills while contributing to impactful RFID projects. The company fosters a supportive environment that encourages professional development and strong partnerships across global teams.
StudySmarter Expert Advice🤫
We think this is how you could land Project and Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Project and Operations Manager at RFiD Discovery!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RFiD Discovery or be willing to refer you for that Project and Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RFiD Discovery who’s on the lookout for their next Project and Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Project and Operations Manager role at RFiD Discovery!
We think you need these skills to ace Project and Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RFiD Discovery. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RFiD Discovery
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RFiD Discovery. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
