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For Companies At a Glance
- Tasks: Manage client accounts, ensuring their success and addressing technology needs.
- Company: Join a dynamic team focused on innovative tech solutions for clients.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values client relationships and strategic impact.
- Qualifications: Experience in technical account management and strong communication skills required.
- Other info: Opportunity to work on diverse projects and develop your project management expertise.
The predicted salary is between 36000 - 60000 £ per year.
Our ideal candidate will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs. The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients.
Responsibilities:
- The Client Relationship Manager is responsible for maintaining clients' success and responsible for tasks including:
- Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded).
- Ensure service transition for clients as services are added or removed.
- Build lasting relationships with clients.
- Attend client service review meetings.
- Manage departmental budget.
- Ensure that systems, processes and methodologies are followed as specified.
- Work as a team member within the organization to provide a resilient service to our clients.
- Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
- Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.
- Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
- Maintain client database entering all relevant information daily.
- Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
- Be the point of contact when handling escalation requests.
Qualifications:
- Experience within a technical account manager position.
- Good understanding of Technology required (cloud, storage, infrastructure, and desktop).
- Must have project management experience including cost management and basic accounting calculations.
- Able to review and track new opportunities for the organization.
- Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
- Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
- Strong business, organizational, and verbal and written communication skills.
- High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint).
Technical Account Manager employer: RFA
Contact Detail:
RFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our products and services. Understanding how they align with client needs will help you demonstrate your value during interviews and discussions.
✨Tip Number 2
Network with current or former Technical Account Managers. They can provide insights into the role and share experiences that could help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your problem-solving skills and ability to exceed client expectations will set you apart.
✨Tip Number 4
Stay updated on industry trends and technologies relevant to our business. This knowledge will not only impress us but also show your commitment to understanding the clients' evolving needs.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management. Emphasise your understanding of technology, project management skills, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the client's business needs and how your skills can help meet those needs. Use specific examples from your past experiences to illustrate your problem-solving abilities and relationship-building skills.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Consider including a brief example of how you've effectively communicated with clients or stakeholders in the past.
Highlight Multitasking Abilities: Mention your ability to manage multiple projects simultaneously. Provide examples of how you have successfully prioritised tasks and met deadlines under pressure, as this is a key requirement for the position.
How to prepare for a job interview at RFA
✨Understand the Role
Make sure you have a solid grasp of what a Technical Account Manager does. Familiarise yourself with the responsibilities outlined in the job description, especially around client relationship management and problem-solving. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Your Technical Knowledge
Since the role requires a good understanding of technology, be prepared to discuss your experience with cloud, storage, infrastructure, and desktop solutions. Highlight specific projects where you successfully implemented these technologies to meet client needs.
✨Demonstrate Your Communication Skills
Active listening is key in this role. During the interview, practice summarising what the interviewer says to show you’re engaged. Prepare examples of how you've effectively communicated with clients and internal teams in the past, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing multiple projects or dealing with client escalations. Think of examples from your previous roles where you successfully navigated similar challenges, focusing on your problem-solving and prioritisation skills.
