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For Companies At a Glance
- Tasks: Provide top-notch technical support to clients, troubleshooting hardware and software issues.
- Company: Join a dynamic team focused on delivering exceptional IT solutions in the financial services sector.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work environment.
- Why this job: Be part of a fast-paced role that enhances your tech skills while making a real impact on client satisfaction.
- Qualifications: 4+ years in IT support, with strong skills in Windows Server, MS Exchange, and Active Directory.
- Other info: Ideal for tech enthusiasts looking to grow in a supportive and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
The Onsite Senior Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications:
- +4 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Senior Onsite Technical Support Engineer employer: RFA
Contact Detail:
RFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Exchange, Active Directory, and MDM. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Be ready to explain your thought process and the steps you took to troubleshoot problems, as this will demonstrate your critical thinking skills.
✨Tip Number 3
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical clients. This is crucial for the role, as you'll need to interact with clients clearly and concisely.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Understanding our company culture and how you can contribute will make a positive impression during the interview process.
We think you need these skills to ace Senior Onsite Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in areas like Windows Server, MS Exchange, and Active Directory. Use specific examples from your past roles to demonstrate your troubleshooting skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in providing on-site technical support and how you have successfully resolved complex issues in previous positions. Be sure to align your skills with the job requirements outlined in the description.
Showcase Your Communication Skills: Since the role requires clear communication with clients, include examples of how you've effectively communicated technical information to non-technical users. This could be through training sessions, documentation, or direct support interactions.
Highlight Relevant Certifications: If you have any certifications related to IT support, such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar, make sure to list them prominently. These can set you apart from other candidates and demonstrate your commitment to professional development.
How to prepare for a job interview at RFA
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Windows Server, MS Exchange, and Active Directory. Highlight specific examples where you've successfully resolved complex issues, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when troubleshooting a problem. Use the STAR method (Situation, Task, Action, Result) to explain how you approached a challenging technical issue and what the outcome was.
✨Communicate Clearly and Professionally
Since the role involves interacting with clients, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you effectively communicated technical information to non-technical users.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ConnectWise or similar ticketing systems, be sure to mention it. If not, do some research on how these systems work and be prepared to discuss how you would manage a ticket queue efficiently.
