At a Glance
- Tasks: Provide on-site tech support and troubleshoot issues for clients.
- Company: Join a leading IT firm in the financial services sector.
- Benefits: Competitive salary, hands-on experience, and growth opportunities.
- Other info: Dynamic work environment with a focus on professional development.
- Why this job: Make a real difference by solving tech problems for clients daily.
- Qualifications: 4+ years in IT support with strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
The Onsite Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens).
Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications:
- 4+ years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Exhibit a high level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Onsite Technical Support Engineer employer: RFA
As an Onsite Technical Support Engineer, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers competitive benefits, a supportive work culture, and ample opportunities for professional growth, all while being located in a vibrant area that fosters creativity and teamwork. Join us to make a meaningful impact in the financial services sector, where your expertise will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technical Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio of your past projects or problems you've solved. This can be a great conversation starter during interviews and shows potential employers what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock interviews with friends or family. Focus on common technical questions related to Active Directory, MS Exchange, and other relevant systems. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure to submit your application directly through us for the best chance at landing that Onsite Technical Support Engineer role.
We think you need these skills to ace Onsite Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with systems like MS Exchange and Active Directory. We want to see how your skills match up with what we need, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Technical Support Engineer role. Share specific examples of how you've tackled technical issues in the past and how you can bring that expertise to our team.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you’ve successfully resolved complex technical problems. We love candidates who can think critically and act swiftly, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at RFA
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, MS Exchange, and Active Directory. Be ready to discuss your hands-on experience and how you've tackled Tier 1-Tier 3 issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical problems. Think about situations where you had to troubleshoot hardware or software issues and how you managed to keep clients informed throughout the process.
✨Communicate Clearly and Confidently
Since you'll be interacting with clients directly, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for an Onsite Technical Support Engineer.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ConnectWise or similar systems, be ready to discuss it. If not, do a bit of research on how ticketing systems work and be prepared to explain how you would manage a ticket queue efficiently.
