At a Glance
- Tasks: Provide top-notch support for cloud, security, and AI tools to global clients.
- Company: Join a leading IT services company known for its innovative solutions.
- Benefits: Enjoy competitive pay, flexible working options, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the go-to expert in tech support and make a real difference for clients.
- Qualifications: Experience in IT support and a passion for technology and customer service.
The predicted salary is between 40000 - 50000 £ per year.
RFA's Service Desk Engineer role is the frontline for global clients, delivering white-glove support across endpoint, cloud, security and collaboration tools. You will resolve incidents, fulfill service requests, and maintain high customer satisfaction while supporting a diverse portfolio of managed IT services.
The role relies on modern troubleshooting methodologies, automation tools, AI‑assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the service provided.
Senior Service Desk Engineer: Cloud, Security & AI Support in London employer: RFA
RFA is an excellent employer that fosters a dynamic and collaborative work culture in the heart of Greater London. With a strong focus on employee growth, we offer numerous opportunities for professional development and career advancement, ensuring that our team members are equipped to thrive in their roles. Our commitment to delivering innovative client solutions is matched by our dedication to creating a supportive environment where every employee can make a meaningful impact.
