RFA is seeking a Service Desk Engineer to serve as the primary technical contact for a global client base, delivering white-glove support across endpoint, cloud, security, and collaboration technologies. You will handle first- and second-level incidents, fulfill service requests, and maintain high customer satisfaction within a fast-paced MSP environment.
Ideal candidates bring 2+ years of MSP or service desk experience, strong communication skills, and solid knowledge of Microsoft 365, Entra
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Cloud & Security Service Desk Engineer employer: RFA
RFA is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Service Desk Engineer, you will benefit from a supportive environment that encourages the use of cutting-edge technologies and methodologies, while also enjoying a comprehensive benefits package and opportunities for professional advancement in a fast-paced Managed Service Provider setting.
