At a Glance
- Tasks: Provide technical support to clients, troubleshoot issues, and manage ticket queues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions in the financial services sector.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work culture.
- Other info: Experience in financial services or MSP is a plus; excellent communication skills are essential.
- Why this job: Be part of a team that values innovation and client satisfaction while enhancing your tech skills.
- Qualifications: 4-7 years of IT experience with strong troubleshooting skills and knowledge of various systems.
The predicted salary is between 36000 - 60000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
- 4-7 years of related IT experience in an enterprise or server based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Client Services Engineer in London employer: RFA, Inc.
As a Client Services Engineer at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to work with cutting-edge technology in the financial services sector. Our commitment to work-life balance and employee well-being makes us an exceptional employer in the heart of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Engineer in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Exchange, Active Directory, and MDM. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've resolved complex IT issues. Be ready to explain your thought process and the steps you took to reach a solution, as this will highlight your critical thinking abilities.
✨Tip Number 3
Since communication is key in this role, practice articulating technical concepts in a clear and concise manner. You might even want to role-play scenarios where you explain solutions to non-technical clients, as this will help you stand out during the interview.
✨Tip Number 4
Research StudySmarter and our approach to client services. Understanding our company culture and values will allow you to tailor your responses in the interview, showing that you're not just a fit for the role, but also for our team.
We think you need these skills to ace Client Services Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT experience, especially in technical support and systems maintenance. Emphasise your hands-on experience with Windows Server, MS Exchange, and Active Directory, as these are crucial for the role.
Craft a Strong Cover Letter:In your cover letter, explain why you are a great fit for the Client Services Engineer position. Mention specific experiences that demonstrate your troubleshooting skills and ability to manage client expectations effectively.
Showcase Relevant Skills:Clearly list your technical skills related to the job description, such as knowledge of MDM, LAN/WAN, and Cyber Security. Use bullet points for clarity and ensure they align with the qualifications mentioned in the job posting.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your communication is clear and professional, reflecting the high standards expected in the role.
How to prepare for a job interview at RFA, Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with relevant technologies such as Windows Server, MS Exchange, and Active Directory. Highlight specific examples where you've successfully resolved technical issues or improved system efficiency.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a problem. Use the STAR method (Situation, Task, Action, Result) to illustrate how you approach complex issues and arrive at effective solutions.
✨Communicate Clearly and Professionally
Since the role involves interacting with clients, practice articulating your thoughts clearly and concisely. Show that you can explain technical concepts in a way that non-technical users can understand, which is crucial for client satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think of examples from your past experience where you managed ticket queues, interacted with clients, or dealt with urgent technical issues, and be ready to discuss them.
