At a Glance
- Tasks: Provide technical support and troubleshoot issues for clients in person and remotely.
- Company: Join a leading tech firm focused on client satisfaction and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and client success.
- Why this job: Make a real difference by solving tech problems and enhancing client experiences.
- Qualifications: 4-7 years of IT experience with strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications
- 4-7 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Client Services Engineer employer: RFA, Inc.
As a Client Services Engineer at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programs, a collaborative culture, and the opportunity to work with cutting-edge technology in the financial services sector. Our commitment to work-life balance and employee well-being makes us an exceptional employer in the heart of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in client services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your troubleshooting prowess. Bring examples of how you've tackled Tier 1-Tier 3 issues in the past.
✨Tip Number 3
Stay updated on tech trends! Make sure you're familiar with the latest tools and technologies relevant to the role, like MS Exchange, Active Directory, and MDM. This knowledge will help you stand out during interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to track your application.
We think you need these skills to ace Client Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Engineer role. Highlight your relevant IT experience, especially in troubleshooting and systems maintenance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing technical support and how your experience aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves interacting with clients, make sure your written application showcases your communication skills. Use clear and concise language, just like you would when updating a client on their ticket status.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at RFA, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, MS Exchange, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues, as this will show your hands-on experience.
✨Practice Clear Communication
Since you'll be interacting with clients, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled Tier 1-Tier 3 issues in the past. Highlight your critical thinking process and how you evaluate different solutions to demonstrate your ability to manage client expectations and resolve problems efficiently.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ConnectWise or similar systems, be ready to discuss it. If not, do a bit of research on how ticketing systems work and be prepared to explain how you would manage a ticket queue effectively.
