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- Tasks: Provide top-notch technical support and troubleshoot issues for clients in a dynamic environment.
- Company: Join a leading firm in the financial services industry with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients solve their tech problems every day.
- Qualifications: 4-7 years of IT experience and strong troubleshooting skills required.
- Other info: Work in a fast-paced environment with a supportive team and great career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities:
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply the most effective resolution methodology.
Qualifications:
- 4-7 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
Client Services Engineer in City of London employer: RFA, Inc.
Contact Detail:
RFA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in client services. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical issues you've solved. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes speed up the process and get you noticed faster.
We think you need these skills to ace Client Services Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Engineer role. Highlight your relevant IT experience, especially in troubleshooting and technical support. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since you'll be interacting with clients, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can explain complex tech issues simply.
Highlight Relevant Experience: Don’t forget to mention any experience you have with systems maintenance, MS Exchange, or Active Directory. We love seeing candidates who can hit the ground running with their hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at RFA, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems maintenance and troubleshooting. Be ready to discuss your experience with Windows Server, MS Exchange, Active Directory, and any other relevant technologies mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex issues in the past. Think about times when you had to troubleshoot Tier 1-Tier 3 problems and how you managed client expectations while doing so.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Use concise language when discussing technical concepts, and be prepared to explain how you would keep clients updated on ticket statuses.
✨Demonstrate Your Professionalism
Exhibit a calm and professional demeanor throughout the interview. Show that you can handle pressure and maintain a sense of urgency while managing client needs. This will reflect well on your ability to manage expectations in a real-world setting.
