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- Tasks: Be the go-to person for maintenance and support in a busy helpdesk environment.
- Company: Join a friendly university team dedicated to high-quality facilities services.
- Benefits: Enjoy 31 days holiday, enhanced pension, and training opportunities.
- Why this job: Make a real difference while working in a dynamic and supportive team.
- Qualifications: Previous helpdesk experience and strong communication skills are essential.
- Other info: Based on campus in Holborn with great career development prospects.
The predicted salary is between 25000 - 30000 £ per year.
Do you have experience of working on a busy helpdesk within an estates department or for a service provider? Do you thrive on being busy, liaising with engineers and love effective teamwork? We are looking for a facilities helpdesk assistant to join a University in their in-house estates team where you will be the heart of the facilities operations.
Your facilities helpdesk role will include:
- Allocating jobs for engineers
- Issuing purchase orders
- Helping to organise training and events
- Helping the estates team to deliver high-quality services efficiently
If you like to be busy, and enjoy speaking with people then this is the role for you!
Your helpdesk position will involve:
- Acting as the first point of contact for maintenance, security, cleaning, and other services
- Supporting the operation of helpdesk and job management systems (Invida)
- Providing administrative assistance for scheduling and resource prioritisation
- Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records
You will be based primarily on campus, in Holborn and you will love the welcoming and friendly team.
To be successful in this estates helpdesk position we are looking for:
- Previous facilities helpdesk experience (this is essential)
- Experience of scheduling and liaising with engineers, both on the phone and face to face
- Experience of using a CAFM system, Invida would be highly advantageous
- Experience of raising PO numbers
- Good excel skills
- A friendly and assertive nature; effective communication skills are essential!
You will enjoy a fabulous wealth of benefits including:
- 31 days holiday + bank holidays
- Enhanced Pension
- Opportunities for further development and training
If you have facilities helpdesk experience, strong CAFM system knowledge and want to join a super team, please apply now!
Facilities Helpdesk Assistant employer: RF Recruitment Consultancy
Contact Detail:
RF Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Assistant
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the university's estates team. Understanding their values and recent projects can help you connect during the chat and show that you're genuinely interested in being part of their busy environment.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with engineers and other team members, it’s crucial to demonstrate your effective communication abilities. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed scheduling and prioritisation in past roles. Use specific examples to illustrate how you kept things running smoothly on a busy helpdesk.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are key traits for a facilities helpdesk assistant.
We think you need these skills to ace Facilities Helpdesk Assistant
Some tips for your application 🫡
Show Off Your Helpdesk Experience: Make sure to highlight your previous facilities helpdesk experience in your application. We want to see how you've thrived in busy environments and how you've effectively liaised with engineers before!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your experience with CAFM systems like Invida and your ability to raise purchase orders. This shows us you’re a perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role in our friendly team.
How to prepare for a job interview at RF Recruitment Consultancy
✨Know Your Helpdesk Systems
Make sure you brush up on your knowledge of helpdesk systems, especially Invida if you have experience with it. Be ready to discuss how you've used these systems in the past to manage jobs and liaise with engineers effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with people, prepare examples that highlight your effective communication skills. Think about times when you successfully resolved issues or coordinated with teams, both over the phone and face-to-face.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and prioritise them efficiently. Share specific instances where you scheduled jobs or organised events, showcasing your ability to keep everything running smoothly.
✨Bring Evidence of Your Experience
Have examples ready that demonstrate your previous facilities helpdesk experience. Whether it's raising purchase orders or maintaining financial records, being able to provide concrete examples will show that you're the right fit for the team.