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- Tasks: Support the helpdesk and manage job allocations for engineers in a busy university environment.
- Company: Join a vibrant university with a dedicated estates team.
- Benefits: 31 days holiday, enhanced pension, and opportunities for training.
- Other info: Dynamic team atmosphere with great career development potential.
- Why this job: Be at the heart of facilities operations and make a real difference.
- Qualifications: Previous helpdesk experience and strong administration skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you have experience of working on a busy helpdesk within an estates department or for a service provider? We are looking for a facilities helpdesk assistant to join a University in their in-house estates team where you will be the heart of the facilities operations.
Your facilities helpdesk role will include:
- Allocating jobs for engineers
- Issuing purchase orders
- Helping to organise training and events
- Helping the estates team to deliver high-quality services efficiently
Your helpdesk position will involve:
- Supporting the operation of helpdesk and job management systems (Invida)
- Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records
To be successful in this estates helpdesk position we are looking for:
- Previous facilities helpdesk experience (this is essential)
- Experience of scheduling and liaising with engineers, both on the phone and face to face
- Good all-round administration skills
- Good Excel skills
31 days holiday + bank holidays ~ Enhanced Pension ~ Opportunities for further development and training
If you have facilities helpdesk experience, CAFM system knowledge and want to join a super team, please apply now!
IT & Facilities Assistant in London employer: RF Recruitment Consultancy LTD
Contact Detail:
RF Recruitment Consultancy LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Facilities Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your helpdesk experience. Think of specific examples where you've allocated jobs, liaised with engineers, or managed procurement records. We want you to shine when discussing your skills!
✨Tip Number 3
Show off your Excel skills! If you’ve got any cool tricks or projects you’ve worked on, be ready to share them. It’s a great way to demonstrate your administrative prowess and stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT & Facilities Assistant in London
Some tips for your application 🫡
Show Off Your Helpdesk Experience: Make sure to highlight your previous facilities helpdesk experience in your application. We want to see how you've managed busy helpdesk environments and any specific systems you've used, like Invida.
Be Specific About Your Skills: When mentioning your skills, be specific! If you’ve got good Excel skills or experience with scheduling and liaising with engineers, let us know. Use examples to back up your claims!
Tailor Your Application: Don’t just send a generic application. Tailor it to the job description! Mention how your experience aligns with the responsibilities of the role, like allocating jobs for engineers or maintaining procurement records.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RF Recruitment Consultancy LTD
✨Know Your Helpdesk Systems
Make sure you brush up on your knowledge of helpdesk and job management systems, especially Invida. Be ready to discuss how you've used similar systems in the past and how you can quickly adapt to new software.
✨Showcase Your Administration Skills
Prepare examples that highlight your administration skills, particularly in scheduling and liaising with engineers. Think of specific situations where your organisational skills made a difference in a busy environment.
✨Demonstrate Financial Acumen
Since you'll be raising purchase orders and maintaining financial records, be prepared to talk about your experience with procurement processes. Bring up any relevant tools or methods you've used to keep accurate records.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about times when you had to manage multiple tasks or resolve conflicts between engineers and suppliers, and be ready to share those stories.