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- Tasks: Manage helpdesk operations, allocate jobs, and support the estates team.
- Company: Join a vibrant University with a focus on facilities management.
- Benefits: 31 days holiday, enhanced pension, and training opportunities.
- Other info: Dynamic team environment with great career development potential.
- Why this job: Be at the heart of facilities operations and make a real difference.
- Qualifications: Experience in facilities helpdesk and strong admin skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you have experience of working on a busy helpdesk within an estates department or for a service provider? We are looking for a facilities helpdesk assistant to join a University in their in-house estates team where you will be the heart of the facilities operations.
Your facilities helpdesk role will include:
- Allocating jobs for engineers
- Issuing purchase orders
- Helping to organise training and events
- Helping the estates team to deliver high-quality services efficiently
Your helpdesk position will involve:
- Supporting the operation of helpdesk and job management systems (Invida)
- Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records
To be successful in this estates helpdesk position we are looking for:
- Previous facilities helpdesk experience (this is essential)
- Experience of scheduling and liaising with engineers, both on the phone and face to face
- Good all round administration skills
- Good excel skills
31 days holiday + bank holidays ~ Enhanced Pension ~ Opportunities for further development and training
If you have facilities helpdesk experience, CAFM system knowledge and want to join a super team, please apply now!
Facilities Service Desk Administrator in London employer: RF Recruitment Consultancy LTD
Contact Detail:
RF Recruitment Consultancy LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Service Desk Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your helpdesk experience. Be ready to share specific examples of how you've handled busy situations and liaised with engineers effectively.
✨Tip Number 3
Show off your Excel skills! Bring along examples of how you've used spreadsheets to manage data or track jobs in previous roles. It’ll demonstrate your organisational prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Facilities Service Desk Administrator in London
Some tips for your application 🫡
Show Off Your Helpdesk Experience: Make sure to highlight your previous facilities helpdesk experience in your application. We want to see how you've managed busy helpdesks and supported operations, so don’t hold back on the details!
Be Specific About Your Skills: When mentioning your skills, be specific! If you’ve got good Excel skills or experience with job management systems like Invida, let us know. We love seeing candidates who can hit the ground running.
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your experience aligns with the responsibilities listed, like allocating jobs for engineers or liaising with suppliers. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RF Recruitment Consultancy LTD
✨Know Your Helpdesk Systems
Make sure you brush up on your knowledge of helpdesk and job management systems, especially Invida. Be ready to discuss how you've used similar systems in the past and how you can quickly adapt to new software.
✨Showcase Your Administration Skills
Prepare examples that highlight your administration skills, particularly in raising purchase orders and maintaining records. Think about specific situations where your attention to detail made a difference in your previous roles.
✨Communicate Clearly
Since you'll be liaising with engineers and suppliers, practice clear and concise communication. You might want to role-play common scenarios with a friend to ensure you're comfortable discussing technical issues and scheduling.
✨Highlight Your Team Spirit
This role is all about being part of a team, so be ready to share experiences where you've collaborated effectively. Emphasise your ability to support others and contribute to a positive work environment.