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- Tasks: Be the go-to person for maintenance and support in a busy helpdesk environment.
- Company: Join a friendly university team dedicated to high-quality facilities services.
- Benefits: Enjoy 31 days holiday, enhanced pension, and training opportunities.
- Other info: Work on campus in Bloomsbury with great career development potential.
- Why this job: Make a real difference while working in a dynamic and supportive team.
- Qualifications: Previous helpdesk experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you have experience of working on a busy helpdesk within an estates department or for a service provider? Do you thrive on being busy, liaising with engineers and love effective teamwork? We are looking for a facilities helpdesk assistant to join a University in their in-house estates team where you will be the heart of the facilities operations.
Your facilities helpdesk role will include:
- Allocating jobs for engineers
- Issuing purchase orders
- Helping to organise training and events
- Helping the estates team to deliver high-quality services efficiently
If you like to be busy, and enjoy speaking with people then this is the role for you!
Your helpdesk position will involve:
- Acting as the first point of contact for maintenance, security, cleaning, and other services
- Supporting the operation of helpdesk and job management systems (Invida)
- Providing administrative assistance for scheduling and resource prioritisation
- Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records
You will be based primarily on campus, in Bloomsbury and you will love the welcoming and friendly team.
To be successful in this estates helpdesk position we are looking for:
- Previous facilities helpdesk experience (this is essential)
- Experience of scheduling and liaising with engineers, both on the phone and face to face
- Experience of using a CAFM system, Invida would be highly advantageous
- Experience of raising PO numbers
- Good all round administration skills
- Good excel skills
- A friendly nature; effective communication skills are essential!
You will enjoy a fabulous wealth of benefits including:
- 31 days holiday + bank holidays
- Enhanced Pension
- Opportunities for further development and training
If you have facilities helpdesk experience, CAFM system knowledge and want to join a super team, please apply now!
Facilities Helpdesk Assistant in London employer: RF Recruitment Consultancy LTD
Contact Detail:
RF Recruitment Consultancy LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Assistant in London
✨Tip Number 1
Get to know the team! Before your interview, try to connect with current employees on LinkedIn or through university events. This will give you insights into the team culture and help you tailor your responses during the interview.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous helpdesk experience aligns with the job description, especially your skills in scheduling and liaising with engineers.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with CAFM systems like Invida. If you can, bring examples of how you've used these tools to improve efficiency in your past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind!
We think you need these skills to ace Facilities Helpdesk Assistant in London
Some tips for your application 🫡
Show Off Your Helpdesk Experience: Make sure to highlight your previous facilities helpdesk experience in your application. We want to see how you've thrived in busy environments and how you've effectively liaised with engineers before!
Be Specific About Your Skills: When mentioning your skills, be specific! If you’ve used a CAFM system like Invida or have experience raising purchase orders, let us know. We love seeing those details that make you stand out!
Keep It Friendly and Professional: Since communication is key in this role, ensure your application reflects a friendly yet professional tone. We’re looking for someone who can connect with our team and the people we serve!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our welcoming team.
How to prepare for a job interview at RF Recruitment Consultancy LTD
✨Know Your Helpdesk Systems
Make sure you brush up on your knowledge of helpdesk systems, especially Invida if you have experience with it. Be ready to discuss how you've used such systems in the past and how they helped streamline operations.
✨Showcase Your Communication Skills
Since this role involves a lot of liaising with engineers and other team members, practice articulating your thoughts clearly. Think of examples where your effective communication made a difference in resolving issues or improving teamwork.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like prioritising jobs or dealing with a difficult supplier. Prepare some scenarios from your past experience that highlight your problem-solving skills and ability to stay organised under pressure.
✨Highlight Your Administrative Skills
Be ready to discuss your administrative experience, particularly in scheduling and raising purchase orders. Bring examples of how you've maintained accurate records and managed resources efficiently in previous roles.