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- Tasks: Coordinate helpdesk operations, manage jobs for engineers, and support the estates team.
- Company: Join a friendly and welcoming client-side estates team.
- Benefits: 31 days holiday, enhanced pension, and training opportunities.
- Why this job: Be the heart of facilities operations and thrive in a busy, collaborative environment.
- Qualifications: Previous helpdesk experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience of working on a busy helpdesk within an estates department or for a service provider? Do you thrive on being busy, liaising with engineers and love effective teamwork? We are looking for a facilities helpdesk coordinator to join a client side estates team where you will be the heart of the facilities operations.
Your facilities helpdesk role will include:
- Allocating and managing jobs for engineers
- Issuing purchase orders
- Helping to organise training and events
- Helping the estates team to deliver high-quality services efficiently and on budget
If you like to be busy, and work as a team, then this is the role for you!
Your helpdesk position will involve:
- Acting as the first point of contact for maintenance, security, cleaning, and other services
- Supporting the operation of helpdesk and job management systems (Invida)
- Providing administrative assistance for scheduling and resource prioritisation
- Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records
- Assisting with contractor compliance and health and safety requirements
You will be based primarily on campus, in Holborn and you will love the welcoming and friendly team.
To be successful in this estates helpdesk position we are looking for:
- Previous facilities helpdesk experience (this is essential)
- Experience of scheduling and liaising with engineers, both on the phone and face to face
- Experience of using a CAFM system, Invida would be highly advantageous
- Experience of raising PO numbers
- Good excel skills
- A friendly and assertive nature; effective communication skills are essential!
You will enjoy a fabulous wealth of benefits including:
- 31 days holiday + bank holidays
- Enhanced Pension
- Opportunities for further development and training
If you have facilities helpdesk experience, strong CAFM system knowledge and want to join a super team, please apply now.
Facilities Helpdesk Coordinator employer: RF Recruitment Consultancy LTD
Contact Detail:
RF Recruitment Consultancy LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the team and their values. This will help you connect with them during your chat and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to facilities helpdesk roles. Think about your past experiences and how they relate to the job description. This way, you'll be ready to impress with your knowledge and skills!
✨Tip Number 3
Show off your teamwork skills! Since this role is all about collaboration, be prepared to share examples of how you've worked effectively with others in busy environments. Highlight your communication skills and how you’ve helped keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous facilities helpdesk experience right at the start. We want to see how you've thrived in busy environments and liaised with engineers, so don’t hold back on those details!
Be Clear and Concise: When you're writing your application, keep it clear and to the point. We appreciate effective communication, so make sure your skills shine through without any fluff. Remember, we’re looking for someone who can manage jobs efficiently!
Tailor Your Application: Take a moment to tailor your application to our job description. Mention your experience with CAFM systems like Invida and your Excel skills. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RF Recruitment Consultancy LTD
✨Know Your Helpdesk Systems
Make sure you brush up on your knowledge of helpdesk systems, especially Invida. Be ready to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in the role.
✨Showcase Your Teamwork Skills
Since this role is all about effective teamwork, prepare examples of how you've successfully collaborated with engineers and other team members. Highlight any specific situations where your communication skills made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like managing multiple requests or dealing with a difficult supplier. Think through your past experiences and be ready to explain how you handled similar situations.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities, so come prepared to discuss how you prioritise tasks and manage your time effectively. Share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities.