RF Com is looking for an organised, proactive Inside Sales Administrator to manage incoming enquiries, prepare and chase quotes, and keep our customer records accurate in HubSpot. This is a support role, not a telesales one. You'll handle live enquiries that come to us, with no outbound selling.
Job title: Inside Sales Administrator
Location: 2 Walker Street, Edinburgh (city centre), office based
Contract: Full time, permanent
Hours: Monday to Thursday 9am to 5pm; Friday 9am to 1pm
Salary: £30,000
About RF Com
RF Com is an Edinburgh-based specialist supplier of RF and microwave components, cable assemblies and test equipment. We work with manufacturing partners across Europe, the USA and Asia. Our customers range from defence and space primes to SATCOM companies, universities and research institutes.
Key responsibilities
Enquiry handling
- Manage incoming enquiries from our website and existing customers, responding promptly and professionally
- Gather the key details needed to quote accurately, such as part numbers, quantities, specifications and timescales
Quoting and supplier liaison
- Liaise with our manufacturer partners to obtain pricing, lead times and technical information
- Prepare clear, accurate quotations for customers
- Follow up on open quotes with both customers and suppliers to keep them moving
Account support
- Share insight on active accounts and opportunities with the Business Development team, so they can follow up
- Support customers with order progress, delivery updates and general queries
CRM and administration
- Use HubSpot daily to log enquiries, quotes, contacts and activity accurately
- Keep customer and opportunity records up to date so the team has a reliable view of every account
- Support general sales administration as needed
About you
Essential
- Hands-on experience using HubSpot CRM
- Highly organised, with strong attention to detail and the ability to manage several enquiries and quotes at once
- Proactive: you follow things up without being asked and keep work moving
- Clear, professional written and verbal communication
- Confident with Microsoft Office, particularly Excel, Word & Outlook.
- Experience in a sales administration, customer service or office support role
Desirable
- Experience in a technical, engineering or distribution environment
- Experience working with international suppliers
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