Service Delivery Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Do you want to be part of a business that's redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?

About Us

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

What's the role?

We are looking for a Director of Revenue Enablement to lead and execute our end-to-end enablement function across all customer-facing teams, including Sales, Customer Success, SDRs, Partnerships, and other commercial roles. Initially hands-on and execution-focused, you will design, build, and deliver onboarding, training, coaching, and development programmes, before hiring and scaling a high-performing enablement team as the foundational infrastructure matures. Reporting to the VP of Revenue Operations, you will work cross-functionally with GTM leadership, Human Resources, and Product to ensure every customer-facing employee has the skills, knowledge, and tools to excel.

What will you be doing?

• Design and execute the strategic vision, framework, and roadmap for Revenue Enablement across all commercial roles, establishing core infrastructure including onboarding, continuous learning, certifications, coaching programmes, and change management motions.
• Build and deliver a comprehensive, role-specific onboarding programme for Sales, Customer Success, SDRs, and other commercial roles, ensuring new-hire readiness within 90 days through structured learning paths, assessments, and performance metrics.
• Own continuous learning and development programmes that support skill development, methodology adoption, and career progression, driving behavioural adoption through reinforcement, coaching, and structured follow-ups.
• Lead enablement for new processes, workflows, tools, and product launches, ensuring teams understand not just what is changing but how to apply it effectively in their day-to-day roles.
• Own the internal enablement and knowledge platform, including content governance, version control, LMS administration, and delivery of instructor-led and virtual training sessions.
• Partner with Revenue Operations to establish enablement performance analytics, including new-hire ramp, productivity, skill adoption, and ongoing performance, using data to inform hiring plans, capacity planning, and enablement investment decisions.
• Collaborate cross-functionally with MAPS leadership, Product, Marketing, Revenue Operations, and HR to ensure enablement content is accurate, aligned, and delivered on time, while proactively identifying and addressing performance and skill gaps across teams.
• Hire, develop, and scale a high-performing enablement team, including an Onboarding Manager, Enablement Manager, and additional roles, transitioning ownership of mature programmes while maintaining strategic oversight and quality standards as the organisation grows.

Who are you?

We don't believe in ticking boxes here at Rezolve. Here are a few skills that we feel would make you successful in the role, but we'd still love to hear from you if you feel you'd be a great fit.

• 5+ years of experience in Revenue Enablement, Sales Enablement, or related GTM leadership within the SaaS software industry.
• 3+ years of people management experience, with a proven ability to start lean, be hands‑on in the early stages, and scale through strategic hiring as the business grows.
• Experience selecting and implementing an LMS and delivering blended learning (self‑paced + instructor‑led).
• Deep understanding of SaaS GTM motions, sales cycles, customer lifecycle, and commercial KPIs.
• Highly organized, proactive, and comfortable operating in fast‑moving, ambiguous environments.
• Excellent instructional design, coaching, facilitation, and content‑creation skills.
• Strong change‑management capabilities with a track record of driving behavioural adoption.
• Proven ability to personally build and execute onboarding and enablement programmes from the ground up before scaling a team.

What we offer?

• Be part of an innovative and fast growing global company at the forefront of AI‑powered commerce.
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement.
• Opportunity to make significant impact on the company's digital growth strategy.

Our Culture

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work. Today we are a 1000+ team with colleagues across the globe. Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Join us and make an immediate impact in the digital world.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.