At a Glance
- Tasks: Manage customer relationships and drive success with AI-driven solutions.
- Company: Join Rezolve Ai, a leader in AI-powered commerce.
- Benefits: Innovative work environment, global team, and opportunities for impact.
- Other info: Diverse and inclusive culture with a focus on personal growth.
- Why this job: Shape the future of AI and customer engagement while growing your career.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?
About Us
Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.
What’s the role?
We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer’s strategy while also identifying opportunities for growth.
What will you be doing?
- Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
- Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
- Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
- Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
- Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
- Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
- Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations.
- Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.
Who are you?
We don’t believe in ticking boxes here at Crownpeak. Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.
- 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company.
- Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
- Strategic thinker with strong analytical, organisational, and problem-solving skills.
- Experience with CRM/CSM platforms preferred.
- Familiarity with technical concepts and ability to work closely with technical teams.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer lifecycle and subscription business metrics.
- Fluent in English, with professional proficiency in either French, Spanish, or German.
What we offer?
- Be part of an innovative and fast growing global company at the forefront of AI-powered commerce.
- Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement.
- Opportunity to make significant impact on the company’s digital growth strategy.
Our Culture
We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work. Today we are a 1000+ team with colleagues across the globe. Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Join us and make an immediate impact in the digital world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Manager in London employer: Rezolve Ai
RezolveAi is an exceptional employer that champions innovation and collaboration in the rapidly evolving field of AI-driven commerce. With a commitment to employee growth, we offer opportunities to lead impactful projects while fostering a diverse and inclusive work culture where every voice is valued. Join us in shaping the future of customer engagement and enjoy the benefits of being part of a dynamic global team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Rezolve Ai on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Rezolve's products inside out. Familiarise yourself with AI-driven commerce and how it impacts customer engagement. This will help you speak confidently about how you can contribute to their success.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples from your past roles where you turned challenges into opportunities, especially in customer success or account management. This will demonstrate your strategic thinking and adaptability.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your enthusiasm for the role can leave a lasting impression. It shows you're genuinely interested in being part of the Rezolve team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in managing accounts and driving customer engagement, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's strategic thinking or problem-solving, we want to see how you’ve made an impact in your past positions.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for customer success and AI-driven solutions!
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets the attention it deserves from our recruitment team.
How to prepare for a job interview at Rezolve Ai
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Be ready to discuss how you’ve used these metrics in past roles to drive customer engagement and satisfaction.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients or stakeholders. Highlight specific instances where your interpersonal skills led to successful outcomes, as this is crucial for a Customer Success Manager.
✨Understand the Product Inside Out
Familiarise yourself with Rezolve Ai's products and services. Be prepared to discuss how you would align these solutions with customer goals and how you can drive product adoption effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple accounts or projects simultaneously and how you prioritised tasks to achieve success.
