Customer Engineer

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?

About Us

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences. As a leader in Product Discovery, we empower retailers and brands with AI‑driven search, conversational commerce, geofencing, and one‑touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

What’s the role?

We are looking for a Customer Engineer to join a high‑performing, customer‑obsessed team where technical depth, commercial awareness, and a genuine desire to help customers succeed are the foundation of everything we do. You will be the primary technical partner and trusted advisor for enterprise prospects and customers across your assigned territory. Owning the technical outcome, you will partner closely with Account Executives to drive and win complex sales cycles. This role is deliberately built for strategic advisors who help customers understand what becomes possible with AI‑powered commerce, and who build enough trust and technical conviction to secure the commitment.

What will you be doing?

• Lead technical discovery to understand customer business challenges, technology stack, and strategic priorities before proposing solutions.
• Own the technical close by resolving objections, validating integrations, and ensuring stakeholder confidence before commercial discussions.
• Engage CIOs, CTOs, and digital leaders as a credible peer‑level technical advisor.
• Deliver tailored demos, proof‑of‑concepts, and workshops aligned to customer business goals.
• Design complex eCommerce solution architectures across cloud platforms, payment rails, omnichannel systems, and APIs.
• Articulate executive‑level value by translating technical capabilities into measurable business outcomes.
• Lead technical responses for RFPs, security reviews, and enterprise due diligence.
• Capture product feedback, relay competitive insights, and apply emerging AI and commerce trends to customer engagements.

Who are you?

We don't believe in ticking boxes here at Rezolve. Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.

• Strong discovery instinct — you listen carefully and uncover customer context before positioning solutions.
• Technical credibility to engage CTO‑level stakeholders on APIs, integrations, data flows, and AI/ML concepts with ease.
• Business acumen to connect technical capabilities to outcomes like conversion rate, basket size, and customer lifetime value.
• Confident communication and executive presence, able to lead whiteboards and simplify complex topics.
• 8+ years in solutions engineering, technical pre‑sales, solution architecture, or enterprise technology consulting.
• Experience in commerce, retail, payments, or digital experience platforms preferred.
• Solid technical foundation across cloud, SaaS, API‑first architectures, data, AI/ML, payments, and omnichannel integrations.
• Comfortable presenting to both technical and business executives, with willingness to travel up to 30%.

What we offer?

• Be part of an innovative and fast‑growing global company at the forefront of AI‑powered commerce.
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement.
• Opportunity to make significant impact on the company's digital growth strategy.

Our Culture

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work. Today we are a 1000+ team with colleagues across the globe. Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Join us and make an immediate impact in the digital world.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.