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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain strong relationships with clients.
- Company: Join Reynolds, a company dedicated to enhancing customer experiences and fostering loyalty.
- Benefits: Enjoy annual pay reviews, 28-33 days leave, retail discounts, and health care plans.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Reynolds values diversity and encourages applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Customer Relationship Administrator
Waltham Cross, Herts
Salary: £30,000 pa
Monday Friday 40 hours per week
The Customer Relationship Team plays a crucial role in delivering exceptional service, maintaining strong customer relationships, and ensuring customer satisfaction and loyalty. As the first point of contact for customer inquiries, complaints, and support needs, the team proactively addresses customer issues and contributes to an outstanding customer experience. Through effective communication, the team supports customer retention, relationship management, sales initiatives, and overall business growth. Additionally, the team gathers valuable customer feedback and collaborates with internal departments to continuously improve products, services, and processes.
What will I be doing?
Provide outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
Build and maintain positive relationships with customers through regular, proactive communication.
Serve as the first point of contact for customer issues, ensuring timely and satisfactory resolution.
Collect and relay customer feedback to contribute to service enhancements and improve overall customer experience.
Adopt a personalized approach to customer engagement to ensure each customer feels valued and supported.
Handle customer complaints, ensuring effective resolution or escalation to supervisors/managers when necessary.
Share customer insights, trends, and feedback with relevant departments to support ongoing process and service improvements.
Maintain accurate records of customer interactions, order histories, complaints, and resolutions using Reynolds\’ systems.
What do I need to be considered for this role?
Previous experience in customer service, customer relationship management, or a similar role.
Strong analytical skills and the ability to think critically and creatively to resolve customer issues.
Strong communication and interpersonal skills with a customer-first mindset.
Excellent problem-solving and conflict resolution abilities.
Ability to work collaboratively with colleagues across departments and in a team-oriented environment.
Competent in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
Annual pay reviews.
28 days annual leave inclusive of Bank Holidays, increasing with service to 33 days.
Retail Discount membership.
Health Care Cash Plan membership.
Group Personal Pension Plan.
Further company tailored benefits achieved through service and commitment.
This is just a brief outline of the Customer Relationship Administrator role. For more information or to apply, please click on the link. We look forward to hearing from you!
Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.
REF-222954
Customer Relationship Manager in Waltham Cross employer: Reynolds
Contact Detail:
Reynolds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Waltham Cross
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise in customer relationships will help you align your approach during interviews.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle customer complaints effectively. This will showcase your suitability for the role.
✨Tip Number 3
Research common customer relationship management tools and software, especially those mentioned in the job description. Being knowledgeable about these can give you an edge in discussions.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently when discussing customer interactions.
We think you need these skills to ace Customer Relationship Manager in Waltham Cross
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Relationship Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or relationship management. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your relevant skills, such as communication and problem-solving abilities, and provide examples of how you've successfully managed customer relationships in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Reynolds
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or relationship management. Be ready to share specific examples of how you've successfully resolved customer issues or improved customer satisfaction in the past.
✨Demonstrate Strong Communication Abilities
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would handle various customer interactions, ensuring you convey a customer-first mindset.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach common customer complaints or challenges. Think critically about potential scenarios and prepare structured responses that showcase your analytical and problem-solving skills.
✨Research the Company and Its Values
Familiarise yourself with Reynolds and their commitment to customer satisfaction. Understanding their values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the role.
